THE JERSEY TAXI INDUSTRY
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The Jersey Taxi Industry - Regulatory Framework Report
UPDATE # 1
Executive Summary
Key Events & Progress
New Clusterf#cks
Current Position
-_The Primary Regulatory Deficiencies x 10
- The Secondary Deficiencies x 2
- The New Clusterf#cks x 7
Conclusion
PDF Version HERE
(Prepared by David B. Doré - February 2026)
EXECUTIVE SUMMARY
Rather than addressing the 10 Primary Deficiencies identified in The Jersey Taxi Industry - Regulatory Framework Report (“the Original Report”) the Government instead chose over the last 18 months to significantly add to their list of Regulatory Clusterf#cks.
A disappointing approach to have chosen - but not “fall of the chair” surprising.
The Original Report (including KISS based Rectifications for all 10 Primary Deficiencies) can be found via www.JerseyTaxis.org
REPORT
Key Events (post the Original Report)
Meetings with Government
Following publication of the Original Report in July 2024 meetings were held with The Head of Infrastructure Department, The Minister of Infrastructure and Head of DVS. A representative from the Chief Ministers Office also attended the meeting with the Minister.
During those meetings there was agreement that Government Regulations should be written down for every Industry in Jersey – and the Taxi Industry was not an exception.
None of the specific deficiencies identified were disputed, either during these meetings or later - in writing or otherwise.
Although not a surprise that no one claimed that unwritten Regulations being enforced was acceptable or would stand up to a Court challenge – nonetheless was a positive to hear first hand that those concerned did at least understand the very basic requirement of Government Regulations (to write them down before enforcing). And that was also a willingness to rectify deficiencies in Taxi Regulations, including to avoid the inevitable future Court challenges.
The disappointment being the Government not committing to any specific timescale claiming a lack of resources (time, budget and skills). However, in the spirit of both co-operation and optimism that was accepted at face value on the understanding that the Taxi Industry Regulatory deficiencies would be addressed over time.
Progress
None. Nil, Zero, Nadda.
New Clusterf#cks
Given the claim by Government of a lack of resources to address the 10 Primary Regulatory Deficiencies already identified it's frustrating that significant resources (time & money £££) were nonetheless found to instead add 7 new Clusterf#cks.
Fake Taxi Company Regulation (CASE EXAMPLE 4)
Fake Taxi Rank Regulations (CASE EXAMPLE 5)
Statistically meaningless Customer Survey (CASE EXAMPLE 6)
Botched QR Codes (CASE EXAMPLE 7)
Botched Code of Conduct update (CASE EXAMPLE 8)
Botched Public Rank Fare Increase (CASE EXAMPLE 9)
Botched Disciplinary Procedure (CASE EXAMPLE 10)
To be fair, adding another half a dozen or so Clusterf#cks within only 18 months is impressive. An impressive waste of time and money £££ – except of course as part of the Taxi Industry based ever lasting Job Creation Scheme for Government Bureaucracy.
To save this Report turning into another “War & Peace” style tome! - the details and evidence for each of the new Clusterf#cks are included only in the online version of the Original Report (which has become a “living document”). Accessed via JerseyTaxis.org.
Current Position
The 10 Primary Regulatory Deficiencies (Appendix A).
The 2 Secondary Deficiencies (Appendix B)
The 7 New Clusterf#cks (Appendix C)
The Good news! is that not all the 7 Clusterf#cks need action to be undone – unless doubled down on.
Conclusion
Whilst Government choices and action (sic) over the last 18 months were hardly a surprise – nonetheless still disappointing. And also concerning at the increasing scale of Clusterf#cks.
Leaving aside the benefits to the Taxi Industry of simply knowing what the Regulations are (and can therefore rely upon to invest) doing so would make the Taxi Industry easier and therefore cheaper to Regulate by Government – on the face of it a no brainer.
As some of the 10 Primary Deficiencies could have been addressed inside a day (by a child with a crayon) the only logical conclusion can be that the lack of any action is a deliberate decision – not simple (sic) incompetence. Not even Jersey Government is genuinely that incompetent.
Which brings us onto the big question of – Why?
Why would Government not wish to help itself? - The only answer that makes any sense (sic) is the current position simply works too well as a(nother) Job Creation Scheme for Government Bureaucracy (endless meetings and “thinking” to consider matters that a written Regulation would have prevented the need for).
Sometimes an answer to a puzzling question is very simple...........
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