Unified communications are the combination of services that can manage communications in order to deliver mobile access of messaging, integrated voice, collaboration, and video applications. With organizations employing the bring-your-own-device (BYOD) concept frequently, it has proven to be a key growth factor for the global market of unified communications. Market Research Future (MRFR) reports that the global unified communications market is slated to grow during the forthcoming years due to various growth drivers.

The availability of various affordable personal communication devices coupled with innovative product offerings have led to the increasing demand for unified communications in recent years. The demand for easy operability and increasing accessibility is another key factor positively influencing the growth of the market. The leading players in the market and various other technology giants are competing head to head to constantly release various innovative products and services.

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With the ameliorating adoption and demand for artificial intelligence, the future of the market looks all but bright for unified communications. Disruptive technologies like Internet of Things, Virtual Reality, 5G Technology, Cloud Computing, and others are all expected to cumulatively influence a massive growth of the global market. This is primarily due to the integration in unified communication services.

Regional Analysis

The global market is spearheaded by Europe and North America and the situation is expected to be the same in the coming years. Both the regions are expected to hold on to its leadership position due to a number of key factors. However, the concentration of market players herein stands out among them as the primal driver.

Among the two regions, North America holds a majority of the market share owing to the high contribution rate of the US herein. The US hosts a number of key players in its country and aid in pushing the growth of the market. Additionally, the presence of an advanced infrastructural surrounding as well as a high inclination towards the integration of advanced communication technology is anticipated to massively contribute to the growth of this region. Moreover, in North America and Europe, the favorable support by the government is increasingly pushing the market growth herein and is expected to continue over the forecast period.

In Asia Pacific, the region is anticipated to grow at a promising pace during the forecast period due to the fast-paced growth and expansion of the general economy. Various emerging nations like India and China are expected to significantly influence the Asia Pacific market due to the growing demand for advanced communication solutions herein. Add to this, the rapid paced urbanization and the advancing growth across various industry verticals are anticipated to push the regional Unified Communications Market Size strikingly over the forecast period.

Market Segmentation

The global unified communication market breaks down into the following key dynamics: application, product type, and end-users.

By application, the market narrows down into telephony, unified messaging, video, contact center, conferencing, and others.

By end-users, the market includes healthcare, BFSI, enterprises, education, government, IT & Telecom, and others.

By product types, the market segments into on-premise and cloud-based product types.

Competitive Landscape

The global unified communications market includes a number of key players. These players were identified by MRFR in a recently published report. The names include Mitel, Microsoft Corporation, Google LLC, NEC, Aastra, Cisco Systems, Connect Solutions, Unify, Huawei, IBM Corporation, Avaya Inc., Verizon, Star2Star, Hewlett-Packard, RingCentral, NTT, Siemens Enterprise Communications, At&T, Alcatel-Lucent S.A., Asnet, Orange, and others.

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