Market Overview
Market Research Future (MRFR) projects that the Unified Communication-as-a-Service (UCaaS) Market 2020 can register a decent rate of 10.5% over the review period, which is between 2019 and 2025.
Leading Contenders
The leading contenders in the global market for unified communication as a service include Microsoft Corporation, Avanade, Inc., 8x8, Inc., West Corporation, IBM Corporation, Fuze, Inc., BT Group, Polycom, Inc., Voss Solutions, Verizon Communications, Inc., ATOS SE, Cisco Systems, Inc., to name a few.
Top Boosters and Main Restraints
Several advantages of unified communication as a service including reduced cost of ownership among businesses compared to other communication channels along with the enhanced integration across communication models and platforms, can result in favorable growth prospects for the market in the approaching period.
The rising adoption of Cloud as a Service or CaaS models across organizations has led to elevated business growth for UCaaS in recent years. Unified communication solutions help organizations make the transition towards cloud, thanks to their continuous innovation and collaborative capabilities. Other than this, the low barriers to foray into the market have led to more players entering the unified communication as a service space, which has resulted in intense competition.
Rising deployment of artificial intelligence or AI within the communication sector is helping organizations achieve their digital transformation goal. AI-backed tools enable organizations to facilitate effortless transcriptions, intelligently track speakers and intuitively record calls to analyze what the users need, based on which they can offer more relevant services. In addition, more and more service providers are now providing conversational-AI enabled solutions for enhanced data interpretation, faster information analysis and machine guidance.
Market Segmentation
The detailed analysis of the Unified Communication-as-a-Service (UCaaS) Market includes segments like deployment mode, service, organization size, delivery model and vertical.
The deployment modes discussed in the MRFR report are managed and hosted. The hosted segment consists of UC PaaS, UC IaaS and UC SaaS.
Service-wise market segmentation comprises contact center services, telephony services, collaboration services and UC application services.
Organization size-wise segments are large enterprises along with small and medium enterprises.
Types of delivery models are standalone services as well as integrated services.
Verticals using UCaaS are public sector, travel & hospitality, IT & telecom, healthcare, logistics & transportation, retail, BFSI, and others.
Regional Insight
The main markets for unified communication as a service across the globe are Europe, North America, the Middle East & Africa, South America and Asia Pacific (APAC).
There is a strong possibility of North America taking the leading in the global market during the review period, on account of the high adoption of bring your own device (BYOD) policies. North America is a mature market for unified communication as a service, and witnesses a high deployment of cloud and on-premise solutions. With these solutions nearing their end, a number of vendors are on the lookout for ways to improve their communication infrastructure by moving to solutions like unified communication as a service. The surge in the upgradation needs among a large number of small and midsized companies contribute significantly to the revenue growth in North America.
In the coming years, APAC can advance at the fastest rate, due to the fast-paced digitization combined with the rising adoption of the latest technologies. High deployment rate of Voice over Internet Protocol (VoIP) and hosted Private Branch Exchange (PBX) solutions and the soaring demand for cloud solutions in Japan, China and Australia, can provide lucrative growth prospects in the region. The mounting need for flexible and adaptable office spaces and the high concentration of domestic vendors also benefits the market. This has given way to intense completion between the players, leading to more and more service providers putting in efforts to broaden their service portfolio. As a consequence, the infrastructure in various emerging countries has grown immensely in conjunction with the surge in cloud services capabilities, leading to notable business growth in the region.
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Table Of Contents
1 EXECUTIVE SUMMARY
1.1 MARKET ATTRACTIVENESS ANALYSIS
1.1.1 GLOBAL UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) MARKET, BY DEPLOYMENT MODE
1.1.2 GLOBAL UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) MARKET, BY SERVICE
1.1.3 GLOBAL UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) MARKET, BY ORGANIZATION SIZE
1.1.4 GLOBAL UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) MARKET, BY DELIVERY MODEL
1.1.5 GLOBAL UNIFIED COMMUNICATION-AS-A-SERVICE (UCAAS) MARKET, BY REGION
2 MARKET INTRODUCTION
2.1 DEFINITION
2.2 SCOPE OF THE STUDY
2.3 RESEARCH OBJECTIVE
2.4 MARKET STRUCTURE
3 RESEARCH METHODOLOGY
Continued……
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