Hi,
My name is Ioan Koka, from Romania. I own an Ubiquiti UDM-Pro and this is my story.
I cannot say that I am any kind of IT god with special skills. What I am, an honest, passionate IT Tech, that appreciates good hardware an software. I love to learn from anyone, I enjoy best practices, so you can guess where this goes.
Since i bought this UDM-Pro machine I had nothing but troubles with it.
At setup I had booting issues and I could not login to the box right after setup completion. Ubiquiti had my account locked from some reasons (maybe too many failed logins) so I could not use the machine. I have opened a ticket with their support, somebody unlocked my account but they never said they did unlock it. What they did as I see this is a practice at Ubiquiti lately, they waited for me to figure it out by myself. Anyway, after a few days they suggested to upgrade the firmware on UDM-Pro to 1.9.2 and also change my password on unifi.ui.com. I did all that.
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What the machine does, it freezes when is used normally, visiting 1-2 times per day the GUI interface, using normally the Protect app on phone. The machine starts the isues by showing offline in ubiquiti.ui.com but never reporting it. Because the machine is not totally offline, it is working, We can login via SSH, forwarded ports are working, we can use OpenVPN to get to an inside network based machine. So I can assume that the router is working, only GUI is dead. We have tried to switch to Classic view, turn off and on dark theme, not helping any of those. The freezing is random but happens.
At our company we also updated 5 of Cloud Key Gen2 firmware controllers to the latest firmware 2.0.27
Guess what? 2 controllers went offline in the first 2 days and another one went offline yesterday. This is not random. We had these controllers working for months and years. We never-ever had to restart a controller.
Essentially we were trying to enter static IP info on the WAN interface and realized we were given incorrect information, which caused them to lose their internet connection. Once we confirmed the correct IP info, we attempted to login locally to change it on the WAN interface and received this error. This was using the new UI. The workaround for us turned out to be doing a full reboot, as it would temporarily allow you access to the UI but only for a short period of time until you were again locked out. After a couple of tries we were just fast enough to change interface back to Classic and the WAN info to what it was supposed to be and the issue seemed to stop.
Recovery Mode is a last-resort solution to recover an unresponsive UniFi device, often resulting from power loss occurring at the same time as an update. Only use Recovery Mode if you are unable to...
Once this is completed and the system is accessible, before restoring any settings, update the firmware to 1.9.3, once firmware is updated, before re adopting your elements restart the machine. unless you want to use a beta controller, 6.2.13 has been good for me, use the release 6.0.34 and switch and non U6 AP firmware 5.43.34.
For future, the process I use to update any equipment first thing is to power cycle any device prior to firmware update. Make a settings backup only. Reboot the device again, update, restart the device. If this is to update a UDM/usg continue (at this point a few do a factory restore then restore from the settings backup), I have not had to do that but once. It will take 10-20 minutes for all the devices to reconnect, if they do not; come back on line or show disconnected, cycle the power on the device first before you reset/ forget and re adopt them.
For UniFi OS a local-only user needs to be created. A user who uses the Ubiquiti cloud will not work. You can do this in the manage users section on the UniFi OS dashboard. Make sure to give it the right permissions for the functions you want to use. Note the Dream Machine Pro and Cloud Key Gen2 plus updated to UniFi OS needs the port to be 443.
The UniFi Network application can either be a UniFi OS console device (like the Cloud Key), or as software on any Linux system. If you run the UniFi Network application on the same operating system as Home Assistant there may be conflicts in ports if you have the MQTT integrationIntegrations connect and integrate Home Assistant with your devices, services, and more.[Learn more] as well.
Use the WLAN regenerate password button entity to generate and apply a new password to the specified WLAN (Wireless Local Area Network). Use the WLAN regenerate password button entity to generate and apply a new password to the specified WLAN (Wireless Local Area Network). It will be randomly generated with 20 characters, consisting of lowercase letters, uppercase letters, and digits.
If Home Assistant and the UniFi Network application are running on separate machines or VMs ensure that all clocks are synchronized. Failing to have synchronized clocks will lead to Home Assistant failing to mark a device as home.
Clean up clients on the UniFi Network application that has only been associated with the Network application for a short period of time. The difference between first seen and last seen needs to be less than 15 minutes and the client can not have a fixed IP, hostname or name associated with it.
Allow control of network access to clients configured in the integrationIntegrations connect and integrate Home Assistant with your devices, services, and more.[Learn more] options by adding MAC addresses. Items in this list will have a Home Assistant switch created, using the UniFi Device name, allowing for blocking and unblocking.
Entities appear automatically for each restriction group. If there are no restrictions in a group, no entityAn entity represents a sensor, actor, or function in Home Assistant. Entities are used to monitor physical properties or to control other entities. An entity is usually part of a device or a service.[Learn more] will be visible. Toggling the switch in Home Assistant will enable or disable all restrictions inside a group.
Get entities reporting receiving and transmitting bandwidth per network client. These sensors are disabled by default. To enable the bandwidth sensors, on the UniFi integration page, select Configure, go to page 3/3 and enable the bandwidth sensors.
Get entities reporting receiving and transmitting bandwidth per port. These sensors are disabled by default. To enable the bandwidth sensors, on the UniFi integration page, select Configure, go to page 3/3 and enable the bandwidth sensors.
This will show if there are firmware updates available for the UniFi network devices connected to the controller. If the configured user has admin privileges, the firmware upgrades can also be installed directly from Home Assistant.
Integration populates both UniFi devices as well as network clients into Home Assistant. In certain edge cases entities are left lingering even if they are not present in UniFi network anymore. This can lead to an accumulation of entries in the device registry.
If you have problems with the UniFi Network application or integrationIntegrations connect and integrate Home Assistant with your devices, services, and more.[Learn more] you can add debug prints to the log.
As an aside the main and hard thing to understand is that internally, Unifi has in their Unifi Dream Machine and Unifi Dream Machine Pro rearchitected how they work. Now they are running a Linux variant with a single Podman container called unifi-os. So what you have are different versions for that container called the Unifi OS and then there are applications that run on top, so Network is the most used, but they also have Access for their card key system and Talk for their VOIP system. So when you are doing configurations, you are configuring both the OS and the applications usually Network. Then in each device actually runs Busybox or some cut down operating system as well. You can SSH into each device and there is a MongoDB database inside the Network application that keeps track of things. So as you can see you are using a real system and if you just factory reset it, it can be disaster without some preparation (as I painfully learned).
OK, all that was important, but the most important is recording the device user name, this is buried in the Network application in Network > System Settings > Controller Configuration > Device SSH Authentication and stuff into 1Password someplace the random user name and Password for all the Unifi Devices on your machine. 152ee80cbc
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