Privacy Policy for UNAERA Vision

Effective Date: April 17, 2025

UNAERA Vision (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, store, use, and protect information when you use the UNAERA Vision mobile app, desktop app, website, and related services (collectively, the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and store the following categories of information:

a. Account Information

When you create or use an account, we may collect information such as:

• email address;
  
  

• username or display name;
  
  

• account credentials or authentication-related data;
  
  

• subscription or account status information, if applicable.
  
  

b. Chat Content and Conversation History

To provide the core functionality of the Service, including conversation continuity and access across multiple devices such as mobile and desktop, we may store:

• messages you send;
  
  

• AI-generated responses;
  
  

• conversation history;
  
  

• timestamps and related conversation metadata.
  
  

c. Technical and Usage Information

We may collect limited technical information necessary to operate, secure, and improve the Service, such as:

• IP address;
  
  

• device type;
  
  

• operating system;
  
  

• app version;
  
  

• basic log data;
  
  

• diagnostic or error information.
  
  

d. User Support and Communications

If you contact us for support or other inquiries, we may keep records of those communications.

2. How We Use Information

We use collected information to:

• provide and operate the Service;
  
  

• authenticate users and manage accounts;
  
  

• store and sync conversations across supported devices;
  
  

• generate AI-based responses;
  
  

• maintain service functionality, stability, and security;
  
  

• detect, prevent, and investigate abuse, spam, fraud, harmful activity, or violations of our Terms of Use;
  
  

• respond to support requests;
  
  

• comply with legal obligations;
  
  

• enforce our Terms of Use and protect users, the Service, and third parties.
  
  

3. AI Processing

Your messages and related content may be processed through artificial intelligence systems in order to generate responses and provide app functionality.

Because the Service includes AI-powered features, content submitted through the Service may be transmitted to third-party AI service providers or related infrastructure providers solely as necessary to operate the Service.

AI-generated responses may be based on automated processing and may not always be accurate or appropriate.

4. Storage of Conversations

We store conversation history on our servers to provide essential Service features, including:

• preserving chat history;
  
  

• allowing access to conversations across multiple devices;
  
  

• supporting account continuity;
  
  

• improving reliability, security, and moderation.
  
  

Without server-side storage, these cross-device features would not function properly.

5. Limited Access to Stored Conversations

Stored conversations are not reviewed for curiosity or routine personal interest.

However, authorized access to stored conversations may occur on a limited basis when reasonably necessary to:

• provide technical support;
  
  

• investigate abuse reports or suspicious activity;
  
  

• detect or prevent fraud, spam, illegal use, or harmful conduct;
  
  

• enforce our Terms of Use;
  
  

• maintain security and integrity of the Service;
  
  

• comply with legal obligations.
  
  

At this time, backend administrative access is limited to the developer/operator of the Service.

6. Sharing of Information

We do not sell your personal information.

We may share information only as reasonably necessary in the following circumstances:

• with service providers, hosting providers, infrastructure providers, and AI providers that help us operate the Service;
  
  

• when required by law, regulation, legal process, or lawful government request;
  
  

• to enforce our Terms of Use;
  
  

• to protect the rights, safety, property, users, or integrity of the Service;
  
  

• in connection with a business transfer, merger, acquisition, or asset sale, if applicable.
  
  

7. Data Retention

We retain account information and stored conversations for as long as reasonably necessary to provide the Service, maintain account functionality, support cross-device access, resolve disputes, enforce our Terms, and comply with legal obligations.

If you delete your account, request deletion, or stop using the Service, we may delete or anonymize certain data within a reasonable period, except where retention is necessary for security, fraud prevention, legal compliance, dispute resolution, or enforcement purposes.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

However, no system or method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

UNAERA Vision is not intended for children under the age required by applicable law to use the Service without parental consent.

We do not knowingly allow use of the Service in violation of applicable child protection laws. If we become aware that prohibited child-related data has been submitted in violation of law or our policies, we may take appropriate action, including removing content, restricting access, or terminating accounts.

If you believe a child has provided personal information inappropriately, please contact us.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion.

You may also be able to:

• update certain account information within the Service;
  
  

• request deletion of your account;
  
  

• contact us regarding privacy-related concerns.
  
  

We may need to retain certain information where required for legitimate business, security, legal, or compliance purposes.

11. International Data Processing

If you use the Service from outside the country where our servers or service providers are located, your information may be transferred to and processed in other jurisdictions where data protection laws may differ.

By using the Service, you understand that such transfers may occur as necessary to operate the Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and, where appropriate, provide notice through the Service or by other reasonable means.

Your continued use of the Service after changes become effective means you accept the revised Privacy Policy.

13. Contact

If you have questions about this Privacy Policy or privacy-related requests, you may contact us at:

unaeravision@unaeravision.com