Unable To Download Message Trace Report

I'm trying to download some message trace reports for searches beyond the 10-day scope, every time I try to download the report either direct from the SCC portal or via the web link in the email I get a "The custom error module does not recognize this error" message.

I have set up two 90-day message traces today. First one was 10 hours ago. Took 2-3 hours to get to "In progress", and has been stuck there ever since. Nothing complex, just searching on a single sender address. This report has always taken an hour or two in the past. Anyone else noticing crazy slowness on this today?

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In Microsoft 365 organizations with mailboxes in Exchange Online or standalone Exchange Online Protection (EOP) organizations without Exchange Online mailboxes, message trace follows email messages as they travel through your Microsoft 365 organization. You can determine if a message was received, rejected, deferred, or delivered by the service. It also shows what actions were taken on the message before it reached its final status.

The Summary report in the message trace contains the information that helps you answer user questions and troubleshoot mail flow issues. This Summary report enables you to view the report in a file that can be opened in Windows Explorer (also known as File Explorer).

The maximum number of messages that are displayed in the results of a message trace depends on the report type you selected (see the Choose report type section for details). The Get-HistoricalSearch cmdlet in Exchange Online PowerShell or standalone EOP PowerShell returns all messages in the results.

I'm using O365's new Security & Compliance portal to create a message trace. I'd like to create an "Enhanced Summary Report" which creates a CSV file and mails the link once created. When I try to add an external mail address the error:

Enhanced summary and Extended reports are prepared using archived message trace data, and it can take up to several hours before your report is available to download. Depending on how many other Office 365 admins have also submitted report requests around the same time, you may also notice a delay before your queued request starts to be processed.

When you click Next, you're presented with a summary page that lists the filtering options that you selected, a unique (editable) title for the report, and the email address that receives the notification when the message trace completes (also editable, and must be in one of your organization's accepted domains). Click Prepare report to submit the message trace. On the main Message trace page, you can see the status of the report in the Downloadable reports section.

Message trace is available in the modern Exchange admin center. For more information, see Message trace in the modern Exchange admin center. The Exchange message trace link in the Microsoft Defender portal opens message trace in the modern EAC.

As an administrator, you can find out what happened to an email message by running a message trace in the Exchange admin center (EAC). After running the message trace, you can view the results in a list, and then view the details about a specific message. Message trace data is available for the past 90 days. If a message is more than seven days old, you can only view the results in a downloadable .CSV file.

Depending on what you're searching for, you can enter values in the following fields. None of these fields are required for messages that are less than 7 days old. You can click Search to retrieve all message trace data over the default time period, which is the past 48 hours.

Include message events and routing details with report: We recommend selecting this check box only if you're looking for a small number of messages. Otherwise, the results will take longer to return.

Report title: Specify the unique identifier for this report. This will also be used as the subject line text for the email notification. The default is "Message trace report , ". For example, "Message trace report Thursday, October 17, 2018 7:21:09 AM".

Notification email address: Specify the email address that you want to receive the notification when the message trace completes. This address must reside within your list of accepted domains.

After you run a message trace in the EAC, the results will be listed, sorted by date, with the most recent message appearing first. You can sort on any of the listed fields by clicking their headers. Clicking a column header a second time will reverse the sort order. When viewing message trace results, the following information is provided about each message:

The message trace can display a maximum of 500 entries. By default, the user interface displays 50 entries per page, and you can navigate through the pages. You can also change the entry size of each page up to 500.

RESOLVED: The message was redirected to a new recipient address based on an Active Directory look up. When this happens, the original recipient address is listed in a separate row in the message trace along with the final delivery status for the message.

If you run a message trace for items that are older than 7 days, when you click Search a message should appear letting you know that the message was successfully submitted, and that an email notification will be sent to the supplied email address when the trace has completed. (If the message trace is processed and data that matches your search criteria is successfully retrieved, this notification message will include information about the trace and a link to the downloadable .CSV file. If no data was found that matched the search criteria you specified, you'll be asked to submit a new request with changed criteria in order to obtain valid results.)

In the EAC, you can click View pending or completed traces in order to view a list of traces that were run for items that older than 7 days. In the resulting UI, the list of traces is sorted based on the date and time that they were submitted, with the most recent submissions appearing first. In addition to the report title, the date and time the trace was submitted, and the number of messages in the report, the following status values are listed:

When you select a specific message trace, additional information appears in the right pane. Depending on what search criteria you specified, this may include details such as the date range for which the trace was run, and the sender and intended recipients of the message.

When you download and view a message trace report, either from View pending or completed traces in the EAC or from a notification email, its contents depend on whether you have selected the Include message events and routing details with report option.

In order to view the downloaded message trace report, you must have the "View-Only Recipients" RBAC role assigned to your role group. By default, the following role groups have this role assigned: Compliance Management, Help Desk, Hygiene Management, Organization Management, View-Only Organization Management.

If you included routing details when running the message trace, all information from the message tracking logs is included in the .CSV file, which you can open in an application such as Microsoft Excel. Some of the values included in this report are described in the prior section, while other values that may be useful for investigative purposes are described in Fields in the message tracking log files.

Message Trace FAQ presents messaging questions that a user may have, along with possible answers. It also describes how to use the message trace tool in order to get those answers and troubleshoot specific mail delivery issues.

Can I run a message trace via Exchange Online PowerShell or Exchange Online Protection PowerShell? What are the cmdlets to use? gives information about the PowerShell cmdlets that you can use to run a message trace.

The message trace report displays information about each incoming and outgoing mail sent over the last 90 days in Exchange Online. In this article, you will learn how to export a message trace report in Exchange admin center and with the HistoricalSearch PowerShell cmdlet.

You can get message trace information for up to 90 days in the Exchange admin center and with Exchange Online PowerShell. We will show you how to export the message trace report to a CSV file with the HistoricalSearch PowerShell cmdlet.

Once you download the file, you can save it as .csv with UTF-8 encoding. If you immediately open the message trace report with an application like Microsoft Excel, the information will be incorrect.

Microsoft Excel loads and formats the data from the CSV file. The message trace report results are structured and correct. Now you will also be able to read non-English characters like Arabic, Chinese, etc.

You learned how to export a message trace report in Exchange admin center and with the HistoricalSearch PowerShell cmdlet. The message trace report shows detailed information about messages in Exchange Online for up to 90 days. This way, you can adjust the CSV file and search for specific details of messages.

Both Enhanced summary and Extended reports are completed using archived message trace data. This means that they can take several hours to generate results, but also that they provide more detailed information.

That would be a mailbox discovery search, which I think still has to be done through the Exchange administration interface. Message trace only reports on whether or not a message was delivered to a target mailbox or to the internet or not.

I've been having an issue since the 26th or so of last month where several users are not receiving their daily quarantine report. It was working fine up until we started experiencing the problem found here -us/132012. There's no smooth way to compare the quarantine message list to the 365 message trace, but I've managed to get an idea of how many people this is impacting. This weekend out of the 58 users that received quarantined emails, only 35 were delivered. I confirmed that these emails are not hitting my 365 server at all. I've had an open support request with Sophos for over a week now and the only communication I get is the tech asking me if users received the report for that day and who didn't. With no way to export the quarantine report, my life is miserable manually going line for line with message trace. Does anyone have any suggestions? e24fc04721