Privacy Policy

To provide the best possible service, we may ask users to provide certain personal information. The information we collect includes your full name, email address, phone number, date of birth, gender, bank account number, and bank account holder’s name. We also collect transaction and payment information related to your activities within the Umrohin app.

Umrohin uses a third-party analytics service, Mixpanel, to understand user interactions and improve the quality of our services. The data collected through Mixpanel is anonymized and not used to personally identify any user. We do not collect location data, device data, or any other sensitive information beyond what is described in this policy.

The personal information we collect is used to support various functions within the Umrohin service. It allows us to process and manage Umrah package bookings, communicate with users regarding services, payments, or support, and deliver promotional messages and relevant offers. The data is also used to analyze user behavior to improve overall user experience and application performance.

Additionally, we may use this information to comply with legal, regulatory, or administrative requirements under Indonesian law, including financial reporting or audit purposes as required by authorities.

To operate effectively, Umrohin collaborates with selected third-party partners who perform specific service functions. User data is shared with these partners only to the extent necessary for the provision of their respective services.

For example, we use Xendit as our payment gateway provider to securely process user transactions. We also collaborate with flight ticket provider APIs to facilitate travel booking processes integrated within the app. In addition, Mixpanel is used to analyze in-app user behavior and improve our service quality. Each of these third parties maintains its own privacy and security practices and is contractually obligated to handle user information securely and confidentially.

We are fully committed to protecting the security and integrity of user data. All information is stored on secure servers protected by multiple layers of security systems and accessible only by authorized personnel with legitimate operational needs. PT. Tonekan Niat Baikmu applies reasonable technical and administrative safeguards to prevent data loss, misuse, or unauthorized access.

While we make every effort to protect user information, users should understand that no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of any information transmitted to or stored within our systems.

Users have the right to delete their account and all associated personal data stored within the Umrohin system. Users may also request a copy of their personal data by submitting a formal request via the contact email provided below.

However, as long as users continue to use the Umrohin service, we may continue to send promotional communications or service-related notifications. These communications are intended to provide updates about new packages, special promotions, and relevant service enhancements.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

This Privacy Policy may be updated periodically to reflect changes in our services, business practices, or applicable laws. Any updates will be posted on this page along with the revised “Last updated” date at the top. We encourage users to review this page regularly to stay informed about the latest version of our Privacy Policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us through the following channels:

Email: softwarehouse@tonekan.id

Company: PT. Tonekan Niat Baikmu