ULiveCast Support
ULiveCast Support
We're Here to Help
We're Here to Help
Thank you for using ULiveCast.
Thank you for using ULiveCast.
If you experience a problem while using the application, have a question about a feature, or would like to suggest an improvement, please contact us.
If you experience a problem while using the application, have a question about a feature, or would like to suggest an improvement, please contact us.
We want to make ULiveCast simple, reliable, and useful for live streaming, and user feedback helps us identify problems and improve future versions.
We want to make ULiveCast simple, reliable, and useful for live streaming, and user feedback helps us identify problems and improve future versions.
Contact Support
Contact Support
For ULiveCast support, please contact:
For ULiveCast support, please contact:
Email:
euroworldapps@gmail.com
Email:
euroworldapps@gmail.com
When contacting support, please include as much relevant information as possible so we can better understand the issue.
When contacting support, please include as much relevant information as possible so we can better understand the issue.
What to Include in Your Support Request
What to Include in Your Support Request
For technical problems, please provide:
For technical problems, please provide:
App: ULiveCast
Device: Your phone manufacturer and model
Android Version: Your Android version
App Version: Your installed ULiveCast version
Streaming Type: Camera or Media
Protocol: RTMP or SRT, if applicable
Problem: A clear description of what happened
Steps: What you were doing when the problem occurred
App: ULiveCast
Device: Your phone manufacturer and model
Android Version: Your Android version
App Version: Your installed ULiveCast version
Streaming Type: Camera or Media
Protocol: RTMP or SRT, if applicable
Problem: A clear description of what happened
Steps: What you were doing when the problem occurred
If possible, you may also include a screenshot of the issue or the exact error message displayed by the application.
If possible, you may also include a screenshot of the issue or the exact error message displayed by the application.
Important: Please do not send your password, private stream key, authentication token, or other sensitive credentials in a support email.
Important: Please do not send your password, private stream key, authentication token, or other sensitive credentials in a support email.
Camera Streaming Support
Camera Streaming Support
If you experience problems with camera streaming, please check that:
If you experience problems with camera streaming, please check that:
Camera permission is enabled for ULiveCast, microphone permission is enabled if audio is required, your internet connection is stable, and the streaming destination information is correct.
Camera permission is enabled for ULiveCast, microphone permission is enabled if audio is required, your internet connection is stable, and the streaming destination information is correct.
You may also try closing and reopening the application before starting another stream.
You may also try closing and reopening the application before starting another stream.
Media Streaming Support
Media Streaming Support
If a media file does not stream correctly, confirm that the file can be opened normally on your device and that ULiveCast has been granted the required access.
If a media file does not stream correctly, confirm that the file can be opened normally on your device and that ULiveCast has been granted the required access.
Media compatibility can depend on the file format, video codec, audio codec, resolution, and device capabilities.
Media compatibility can depend on the file format, video codec, audio codec, resolution, and device capabilities.
When reporting a media-related issue, providing the media format and device model can help us investigate the problem.
When reporting a media-related issue, providing the media format and device model can help us investigate the problem.
RTMP Streaming Support
RTMP Streaming Support
If an RTMP stream cannot connect, verify the server URL and stream key supplied by your streaming provider.
If an RTMP stream cannot connect, verify the server URL and stream key supplied by your streaming provider.
Also confirm that your internet connection is available and that the streaming destination is currently accepting live connections.
Also confirm that your internet connection is available and that the streaming destination is currently accepting live connections.
For security reasons, never post your private stream key publicly or send it unnecessarily in screenshots.
For security reasons, never post your private stream key publicly or send it unnecessarily in screenshots.
SRT Streaming Support
SRT Streaming Support
For SRT-related connection issues, verify that the server details and required connection settings are correct.
For SRT-related connection issues, verify that the server details and required connection settings are correct.
Network restrictions, server configuration, firewall settings, and connectivity conditions may affect SRT connections.
Network restrictions, server configuration, firewall settings, and connectivity conditions may affect SRT connections.
Audio Support
Audio Support
If your live stream has no audio, check the microphone permission and the audio controls within ULiveCast.
If your live stream has no audio, check the microphone permission and the audio controls within ULiveCast.
For media streaming, audio availability may also depend on the selected media file and its supported audio format.
For media streaming, audio availability may also depend on the selected media file and its supported audio format.
Bluetooth devices, wired headsets, device audio routing, or other connected audio equipment may also affect audio behavior.
Bluetooth devices, wired headsets, device audio routing, or other connected audio equipment may also affect audio behavior.
Logo Overlay Support
Logo Overlay Support
If your logo does not appear correctly during a broadcast, check that you selected a supported image and that ULiveCast has permission to access the selected content.
If your logo does not appear correctly during a broadcast, check that you selected a supported image and that ULiveCast has permission to access the selected content.
You should also verify the logo's size, format, transparency, and placement.
You should also verify the logo's size, format, transparency, and placement.
For best results, a transparent PNG logo is generally useful for overlays.
For best results, a transparent PNG logo is generally useful for overlays.
Scrolling Ticker Support
Scrolling Ticker Support
If ticker text does not appear as expected, verify the text entered in the ticker settings and check that the ticker feature is enabled.
If ticker text does not appear as expected, verify the text entered in the ticker settings and check that the ticker feature is enabled.
Ticker visibility may also depend on its configured position, size, and other display settings available in the application.
Ticker visibility may also depend on its configured position, size, and other display settings available in the application.
Connection Problems
Connection Problems
Live streaming depends heavily on internet connectivity.
Live streaming depends heavily on internet connectivity.
If the stream disconnects, freezes, buffers, or experiences poor quality, check your Wi-Fi or mobile data connection.
If the stream disconnects, freezes, buffers, or experiences poor quality, check your Wi-Fi or mobile data connection.
A stable upload connection is particularly important for live video broadcasting.
A stable upload connection is particularly important for live video broadcasting.
Network quality, server availability, video settings, device performance, and streaming destination limitations can all affect the quality of a live stream.
Network quality, server availability, video settings, device performance, and streaming destination limitations can all affect the quality of a live stream.
Feature Requests
Feature Requests
Have an idea that could make ULiveCast better?
Have an idea that could make ULiveCast better?
We welcome suggestions for future improvements and features.
We welcome suggestions for future improvements and features.
Please email:
Please email:
euroworldapps@gmail.com
euroworldapps@gmail.com
Use a subject such as:
Use a subject such as:
ULiveCast – Feature Request
ULiveCast – Feature Request
We cannot guarantee that every requested feature will be implemented, but feedback may help guide future development.
We cannot guarantee that every requested feature will be implemented, but feedback may help guide future development.
Reporting a Bug
Reporting a Bug
If you believe you have found a bug, please send us enough information to reproduce the issue.
If you believe you have found a bug, please send us enough information to reproduce the issue.
Suggested email subject:
Suggested email subject:
ULiveCast – Bug Report
ULiveCast – Bug Report
Please include your device model, Android version, ULiveCast version, steps to reproduce the problem, expected behavior, actual behavior, and a screenshot or error message when available.
Please include your device model, Android version, ULiveCast version, steps to reproduce the problem, expected behavior, actual behavior, and a screenshot or error message when available.
Privacy Questions
Privacy Questions
For questions related to permissions, privacy, or information handling, please read our Privacy Policy.
For questions related to permissions, privacy, or information handling, please read our Privacy Policy.
If your question is not answered there, contact:
If your question is not answered there, contact:
euroworldapps@gmail.com
euroworldapps@gmail.com
Response to Support Requests
Response to Support Requests
We aim to review legitimate support requests and user feedback as reasonably possible.
We aim to review legitimate support requests and user feedback as reasonably possible.
Response times may vary depending on the nature of the issue, the information provided, and the volume of support requests.
Response times may vary depending on the nature of the issue, the information provided, and the volume of support requests.
Providing complete technical details in your first message can help us understand the problem more efficiently.
Providing complete technical details in your first message can help us understand the problem more efficiently.
Thank You for Using ULiveCast
Thank You for Using ULiveCast
We appreciate your interest in ULiveCast and your feedback as we continue improving the application.
We appreciate your interest in ULiveCast and your feedback as we continue improving the application.
ULiveCast
Live Streaming. Anywhere.
ULiveCast
Live Streaming. Anywhere.