Power Platform

The company was implementing ResMan, a new CRM for the sales force.

A complementary ticketing system was required to manage internal requests and track user issues related to this new CRM.

There was no digitized process for ticket management, making it difficult to control, communicate, and trace incidents. 

Built a ticketing system using SharePoint, Power Apps, Power Automate, and Power BI.

Developed a Power Apps application for users to log tickets and for administrators to manage requests.

Implemented a satisfaction survey at ticket closure.

Designed Power Automate flows for notifications, reminders, and automatic ticket closures.

Created a Power BI dashboard with metrics on resolution times and ticket volumes.

Centralized and traceable requests in a single system.

Improved communication between users and administrators.

Standardized ticket follow-up and closure processes.