# UK Weather Live - Support & Assistance
Welcome to the Support Center for UK Weather Live. Our goal is to provide you with the most accurate, real-time weather forecasts, rain radar, and weather alerts across the United Kingdom.
If you have any questions, feedback, or need help with the application, please review the FAQs below or contact our support team.
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## Frequently Asked Questions (FAQ)
### 1. Why does the app require my location permission?
UK Weather Live uses your device's GPS location to retrieve precise, localized, and real-time weather forecasts, rain radar layers, and severe weather alerts for your exact location. You can choose to grant location access continuously or only while using the app.
### 2. How often are the weather forecasts and radar updated?
Our weather forecasts, radar images, and alerts are updated every 15 minutes to ensure you always have access to the latest and most accurate meteorological information.
### 3. Can I use the app without an internet connection?
UK Weather Live requires an active internet connection (Wi-Fi or cellular data) to fetch real-time weather data, radar animations, and notifications.
### 4. How can I toggle between Celsius (°C) and Fahrenheit (°F)?
Open the app, go to the Settings screen (by tapping the gear icon), and you will find options to switch between Celsius (°C) and Fahrenheit (°F), as well as custom units for wind speed.
### 5. Is there a premium ad-free option?
Currently, UK Weather Live is free to download and use, supported by advertisements. We plan to introduce a premium version to remove ads in a future update.
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## Contact Support
If your question wasn't answered above, or if you want to report a bug or suggest a feature, please reach out to us:
* **Email Support:** support@ukweatherlive.com
* **Information to Include in Your Email:**
* Your Name
* App Version (e.g. 1.0.0)
* Device Model (e.g. iPhone 15, iPad Air)
* Description of the issue or feedback