ABOUT ME/ BRIEF SUMMARY
I am a results-driven digital marketing and customer engagement specialist with over 5 years’ experience helping businesses grow through targeted campaigns and exceptional client support. Skilled in social media management, sales conversion, and client communication, I’m passionate about leveraging technology and data to create impactful customer experiences.
UDUAK GREGORY BASSEY
SKILLS
Customer Service & Client Relations
Digital Marketing & Social Media Strategy
Sales & Lead Conversion
Content Creation & Copywriting
Tools: Gmail, Salesforce, Canva, Zendesk, Microsoft Office (Word, Excel)
EXPERIENCE
Customer Service Manager / Personal Assistant
Angel Style Travel and Tours LTD | Feb 2023 – Oct 2023
Managed client communications and calendar scheduling for top executives
Increased customer satisfaction by 20% through improved response protocols
Assisted in sales processes that led to a 15% revenue increase in six months
Cold Caller – Lead Generation Specialist
Surplus Funds Organization (Lagos) | Jan 2024 – Apr 2025
Successfully converted over 30% of leads into paying customers
Developed persuasive scripts that increased call engagement rates
Maintained CRM data and tracked client feedback for continuous improvement
EDUCATION AND CERTIFICATION
Bachelor of Arts (Hons), Business Management – Anglia Ruskin University, Cambridge, United Kingdom
Certificate: Introduction to Digital Marketing – Great Learning Academy
PROJECT/ PORTFOLIO SAMPLE
Social Media Campaign for Tropic Galeria Brand: Designed and executed a 3-month Instagram campaign that grew followers by 40% and increased engagement by 60%.
(INAHALO CONSULTS)
MY entrepreneurial seal for growth in business, i started buying and selling jeweleries especially wrist watches and Akwaowo reached out to me and placed an order, i was far away in Lagos State Nigeria with my good, he made payment and i delivered a good quality watch to him in Uyo, Akwa Ibom State, Nigeria.
The picture below clearly shows how satisfied he was with my service and would love to partronize me again.
(MY PERSONAL BUSINESS)
Testimonials/ References
Bassey consistently exceeded our sales targets and demonstrated excellent client management skills
Former Manager, Iroko Partners LTD
Contact / Call to Action
I am open to new opportunities and collaborations. Feel free to contact me via email or phone.
email address: basseyuduak123@gmail.com
phone: +234 8064161477
