🛡️ Privacy Policy — Udaybharat Mart

Last updated: (date डालें)

Welcome to Udaybharat Mart (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services (the “App”). By using our App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

(a) User Information (Customers)

We collect limited personal information to provide grocery ordering and delivery services:

• Mobile number (used for OTP-based login and communication)
  
  

• Delivery address and location
  
  

• Order history and preferences
  
  

⚠️ We do not collect email address unless voluntarily provided by the user.

(b) Vendor Information

For vendors registered on our platform, we collect:

• Shop name and business details
  
  

• Owner’s mobile number (used for login with password)
  
  

• GST number (if applicable)
  
  

• Bank account details for settlement of payments
  
  

• Product listings, pricing, and inventory information
  
  

(c) Payment Information

• Payments are processed securely through third-party payment gateways
  
  

• We do not store users’ card, UPI, or bank details on our servers
  
  

(d) Device & Technical Information

We may automatically collect:

• Device type, app version, and operating system
  
  

• IP address
  
  

• Log files, crash reports, and usage analytics
  
  

• Location data (used only for delivery services and nearest vendor identification)
  
  

2. How We Use Your Information

We use collected information to:

• Enable OTP-based user login and vendor authentication
  
  

• Process and deliver grocery orders
  
  

• Connect users with nearby vendors
  
  

• Manage vendor onboarding and payments
  
  

• Provide customer and vendor support
  
  

• Send order-related notifications and updates
  
  

• Improve app performance, security, and user experience
  
  

• Prevent fraud and unauthorized activities
  
  

3. Sharing of Information

We do not sell your personal data.

We may share information only with:

• Delivery partners (for order fulfillment)
  
  

• Vendors (to prepare and fulfill orders)
  
  

• Payment gateway providers (to process transactions)
  
  

• Service providers (analytics, cloud hosting) under strict confidentiality
  
  

• Legal authorities if required by law
  
  

4. Data Security

We use reasonable administrative, technical, and physical safeguards, including secure servers and encrypted connections (SSL), to protect your information.
However, no digital platform can guarantee 100% security.

5. Data Retention

We retain personal data only as long as necessary:

• While your account remains active
  
  

• As required to comply with legal and regulatory obligations
  
  

You may request account deletion by contacting us.

6. Your Rights

You have the right to:

• Access and update your personal information
  
  

• Request deletion of your account and data
  
  

• Opt out of promotional communications
  
  

• Contact us regarding any privacy-related concerns
  
  

7. Cookies & Analytics

We may use cookies or similar technologies to:

• Maintain login sessions
  
  

• Save user preferences
  
  

• Analyze app usage to improve services
  
  

You can manage permissions through your device settings.

8. Third-Party Services

Our App may include third-party services such as payment gateways or analytics tools.
Their data handling practices are governed by their respective privacy policies.

9. Children’s Privacy

Our App is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected personal data from a child,

we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected within the App or on our website.

11. Contact Us

If you have any questions about this Privacy Policy or data practices, contact us at:

📧 Email: krishna6maurya@gmail.com
📞 Phone: 8423485660