Privacy Policy for UDAAN RIDE

Effective Date: June 26, 2026

Thank you for choosing UDAAN RIDE. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the UDAAN RIDE mobile application.

By using our app, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you register or use our services, we may collect:

• Full Name

• Mobile Number

• Email Address

• Profile Photo (Optional)

• Pickup and Drop Addresses

Location Information

With your permission, UDAAN RIDE collects your device's precise location to:

• Book rides

• Find nearby drivers

• Navigate routes

• Calculate fares

• Track rides in real time

• Improve ride accuracy

Location access is only used while providing ride-related services.

Ride Information

We collect information such as:

• Pickup Location

• Destination

• Ride History

• Booking Time

• Driver Information

• Vehicle Information

• Fare Details

• Trip Duration

Device Information

We may automatically collect:

• Device Model

• Android Version

• Device Identifier

• IP Address

• Crash Reports

• App Version

• Performance Data

How We Use Your Information

Your information is used to:

• Create and manage your account

• Book rides

• Connect passengers with nearby drivers

• Provide navigation services

• Calculate ride fares

• Process payments

• Send ride updates

• Improve customer experience

• Detect fraud and misuse

• Improve app performance

• Provide customer support

Payment Information

Payments are processed securely through trusted third-party payment providers.

UDAAN RIDE does not store:

• Credit Card Numbers

• Debit Card Details

• UPI PIN

• Banking Passwords

Notifications

We may send notifications regarding:

• Ride Requests

• Driver Arrival

• Trip Status

• Payment Confirmation

• Promotional Offers

• Important Account Updates

Users may disable promotional notifications from device settings.

Information Sharing

We never sell your personal information.

Information may be shared only with:

• Drivers assigned to your ride

• Payment Gateway Providers

• Cloud Service Providers

• Analytics Services

• Government Authorities where required by law

Only the minimum information necessary is shared.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

Although we strive to protect your data, no online system is completely secure.

Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain ride history

• Meet legal obligations

• Resolve disputes

• Prevent fraud

Children's Privacy

UDAAN RIDE is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

Your Rights

You may:

• Access your personal information

• Update your profile

• Delete your account

• Request correction of information

• Withdraw location permission

• Request deletion of your personal data

For such requests, contact us at:

Email: udaanride8@gmail.com

Third-Party Services

The app may use trusted services including:

• Google Maps SDK

• Google Play Services

• Firebase

• Firebase Cloud Messaging

• Crashlytics

• Payment Gateway Providers

Each service has its own privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately after being published within the application or our official website.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

App Name: UDAAN RIDE

Email: udaanride8@gmail.com