UNIVEST

Privacy policy for Ucb Stock Brokerage Ltd. Brokerage Services

(PLEASE READ THESE PRIVACY POLICY CAREFULLY BEFORE SUBMITTING APPLICATION)

We recognize that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully. Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes.

1. About us: 

   1. Ucb Stock Brokerage Limited is one of the leading stockbrokers in the country. The company offers brokerage services to international institutions, domestic institutions, retail clients and non-resident Bangladeshis (NRBs). It is also the pioneer and leader in facilitating foreign portfolio investments in Bangladesh and boasts one of the best Equity Research teams of the country. Previously known as Equity Partners Securities Limited (EPSL), the company was formed in early 2000 as a brokerage house licensed by the Securities and Exchange Commission of Bangladesh. UCB Bank Limited acquired 51% shares of Equity Partners Securities Limited on 31 July 2009. In the year 2011, the bank acquired an additional 39% shares of Ucb Stock Brokerage Limited, taking the total ownership to 90%. UCB stock brokerage has a dominant market share of 60% in the foreign portfolio investment execution segment. Ucb Stock Brokerage Limited has membership at both country’s stock exchanges; the Dhaka Stock Exchange (DSE) and the Chittagong Stock Exchange (CSE). Presently there are 8 branches, locations include Dhaka, Chittagong, Comilla, Chowmuhani and Sylhet. UCB stock brokerage has a Multiple International Award-Winning Research team that consists of seasoned analysts with CFA Charter holders. The team is dedicated to formulating capital market expectations, specific industry analysis, company valuation and stock recommendation. The team has been a frequent recipient of research payments for quality and unbiased reports for clients in both local and international arena. Ucb Stock Brokerage Limited is recognized as the Best Brokerage House and Best Research House in 2019 by International Finance, which is a premium business and finance magazine publisher of UK’s International Finance Publications Limited.

2.  How can you get in contact with UCB stock brokerage? 

   1. If you have any questions about this privacy notice or any other queries or complaints, our customer care team is here to help – please contact us using one of the following options: Email us: care@ucb.com Call Us: 16285

3.  Scope of UCB stock brokerage’s privacy notice? 

   1. Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.

4.  What data does UCB stock brokerage collect?

   1. Contact Details: name; email address; telephone number; passport or national identification details (in limited circumstances); social media identifiers;

   2. Payment Details: cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address;

   3. Transaction Details: transaction amount and currency;

   4. Electronic Identifying Details: IP address; SMS content; cookies; pixels; activity logs on our site; online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data;

   5. Correspondence and Complaints: any correspondence that you choose to send to UCB stock brokerage (including complaints); any information you provide to our customer care team; any information you publish about UCB stock brokerage (including on the app stores);

   6. Transaction History: details of the transactions (including date and time and relevant service provider) you carry out on, and your visits to, the Applications.

5.  How does UCB stock brokerage collect your personal data? 

   1. You provide us with your personal data when you register for or open a BO account with us. We may also collect personal data about you from third parties (e.g. in the event of chargebacks or through third party direct marketing services). We also collect information about you through your use of our applications, your visits to our Applications, your interactions with our customer care team and the transactions you carry out on our Applications. When you visit our Applications, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to an Application or other technical communications information), some of which may constitute personal data.

6.  Why do we process your personal data and what is our legal basis for doing so? 

   1. Reason for processing personal data Legal Basis for processing your personal data To help you purchase the Services that you have requested and to process any payments, refunds or chargebacks connected with that Services request The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract. The use is also necessary for the purpose of our legitimate interests in managing our business operations. To deliver the Services that you have requested to the recipient of the Services and provide and receipts, where required The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract To allow the recipient of the Services to request further Services from you The use is necessary for the purpose of our legitimate interests in managing our business operations. To contact you if it's required in relation to the Services that you have sent or to reply to any communications that you might have sent us The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract To provide you with information on products, services or promotions that might interest you The use is necessary for the purpose of our legitimate interests in managing our business operations. To notify you about any changes to the Applications or Services The use is necessary for the purpose of our legitimate interests in managing our business operations. To ensure that content on the Applications is presented in the most effective manner for you and your device The use is necessary for the purpose of our legitimate interests in managing our business operations. To provide you with customer care The use is necessary for the purpose of our legitimate interests in managing our business operations. For marketing analysis The use is necessary for the purpose of our legitimate interests in managing our business operations. For security, compliance, fraud prevention and accounting purposes The use is necessary for compliance with our legal obligations. The use is also necessary for the purpose of our legitimate interests in managing our business operations. To help improve our Applications and our Services The use is necessary for the purpose of our legitimate interests in managing our business operations. We will inform you in advance if we intend to further process your personal data for a purpose other than as set out above. We will also seek your specific consent if we carry out any processing of personal data that legally requires us to obtain such consent. You will have the right to withdraw such consent at any time.

7.  Do we carry out any automated processing of your personal data? 

   1. We use automated statistical analysis of the personal data we collect about you in order to comply with our legal obligations to detect and prevent fraud, dishonesty and other crimes. We may use automated processing to screen for suspicious transactions, or to identify transactions that may be subject to international sanctions. your point of view and have those decisions reviewed by a member of our staff.

8.  What happens if you do not provide us with your personal data? 

   1. If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you.

9.  Who do we disclose your personal data to?
   We share your personal data, where necessary, with the following recipients:

   1. anti-money laundering authorities.

   2. governmental, legal, regulatory, or similar authorities, on request or, where required, including for the purposes of reporting any actual or suspected breach of applicable law or regulation;

   3. law enforcement authorities, where responding to valid requests to assist in the prevention, detection, investigation of any offence;

   4. third-party payment processors;

   5. data analytics service providers (e.g. Google Analytics);

   6. third party service providers used for the delivery of some aspects of the Services (e.g. SMS delivery, email delivery, web notifications, app notifications and phone number lookup);

   7. legal and financial advisors, and auditors;

10. In addition, recipients of the Services may be able to view your pseudonymized contact information if requesting further Services from you. If you wish to opt-out from receiving such requests for Services you may do so at the time of receiving the request. Our Applications may, interface with third party services that you have previously interacted with (e.g. Facebook and Google), or contain links to third party content (e.g. service provider content). Please note that UCB stock brokerage is not responsible for such services or content, or the privacy policies associated with those services or content. We recommend that you review any third party’s privacy policy before accessing such services or content. rules).

11.  Data Security 

    1. We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with data protection laws. You are responsible for ensuring that any personal data that is sent to us is sent securely.

12.  How long do we keep your personal data?
    We will keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:

    1. to maintain an ongoing relationship with you (e.g. to provide our Services to you or where you are lawfully included in our direct communication lists);

    2. in connection with the purposes set out in this notice and where we have a valid legal basis; or

    3. to comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.

    4. Once the periods above have concluded, we will either:

    5. permanently delete or destroy the relevant personal data;

    6. archive your personal data so that it is beyond use; or

    7. anonymise the relevant personal data.

13.  Where does UCB stock brokerage hold your personal data? 

    1. Your personal data is held by us on secure servers which are hosted by UCB stock brokerage or by a third party hosting infrastructure company located within the Bangladesh.

14.  Will UCB stock brokerage use your personal data for direct marketing purposes? 

    1. Where we have your consent to do so, we will use your personal data to send you information by SMS, email or app notifications relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from UCB stock brokerage.

15.  Can you opt-out/unsubscribe from direct marketing? 

    1. You will be provided with an opportunity to opt-in at the point of registration. You can also opt-out at any time, free of charge, by: (i) for SMS and email, by using the unsubscribe facility in the SMS or email that UCB stock brokerage sends to you; (ii) for push notifications, by following the steps in the guide available at 16285; or (iii) by sending an email to care@ucb.com. UCB stock brokerage does not sell or share your personal data with subsidiary companies or third parties for marketing or profit purposes.

16.  Your Rights 

    1. You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erasure, restriction, portability, or object to the processing, of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request. In each case, these rights are subject to restrictions as laid down by law. If you are unhappy with any aspect of processing or your data protection rights please contact UCB stock brokerage in the first instance and we will be happy to listen to your concerns. We can be contacted as follows: care@ucb.com

17.  Changes to this privacy notice 

    1. We may update this privacy notice from time to time. If we make any material changes, we will notify you by posting a notice on our Applications and/or, where appropriate, sending you a notification.