Why I Can’t Login to TurboTax Account? [Solved]

TurboTax is software manufactured for tax preparation that assists users in managing their federal taxes by themselves. Also, this software is manufactured by Intuit with an aim to file tax step by step. Plus, it's not important to have prior knowledge of using TurboTax. It is mainly designed to keep your daily tax and billing requirements in mind. TurboTax allows you to import financial data to help you keep track of all the information required when filing your returns. Moreover, using TurboTax sometimes causes login issues. So, if you wondered why I can't login to TurboTax, let's see this blog and discover the methods to solve the issue.

First, let's start with the causes of TurboTax login issues.

What Causes TurboTax Login Issues?

If you are unable to login to your TurboTax account, there can be several reasons behind the rise of login issues. Hence, you must learn the cause of this issue so that it becomes easy to troubleshoot the issue.

See the reasons for TurboTax login issues:

• There might be some configuration issues in your system.

• It may arise when case JavaScript and cookies are disabled.

• An expired password may also cause the login issue.

These were some causes for can’t login to TurboTax. After seeing the reasons for TurboTax login issues, it gets easier to troubleshoot them manually.

How To Manually Troubleshoot TurboTax Login Issues?

Here are some of the manual troubleshooting methods that can be used in "can't login to TurboTax." Have a look at them.

Uninstall And reinstall the TurboTax Software

It's mandatory to have administrative rights to uninstall TurboTax. Although, the steps vary according to the setup type you have used on your Windows operating system preferences.

• Close the TurboTax software.

• Now, click on the Windows icon and move to the Control Panel.

For Windows 8:

• Go to the Control Panel from the Power User menu by pressing the Windows and X keys together.

• Then, click on Uninstall a program. If you don't see that option, select Programs, and Features.

• Now, scroll down to the TurboTax version that needs to be removed, then select it and click on Remove/Change or Uninstall option.

• Lastly, click on the Uninstall TurboTax option from the Repair/Uninstall TurboTax screen.

Reinstall TurboTax

If you want to reinstall TurboTax, just follow the given steps as it is. Your tax file won't be affected if you reinstall the TurboTax application.

Follow the steps below:

• First, click on the Windows icon and select the Control Panel.

For Windows 8: It is possible to access the Control Power from the Power User menu.

Windows 7/8/10: Choose to uninstall a program. Then, follow the given steps:

• First, scroll down and select TurboTax having options to Remove/Change or Uninstall option.

• Then, follow the on-screen instructions to uninstall TurboTax.

• After that, restart your computer and install TurboTax CD or download it.

• Lastly, update TurboTax.

If this solution doesn't help you fix the issue, you must follow the next step.

Clear Cache and Cookies

Your chrome saves information from the websites in cache and cookies while you use a browser like chrome. Therefore, clearing them can fix most of your errors of TurboTax login issues that result during loading or formatting issues on sites.

For this, follow the given steps:

• First, open chrome on your computer.

• Then, click on More with options such as More tools and clear browsing data.

• After that, select a time range from the top.

• Now, click on All time to delete everything.

• Ensure to mark the Cookies and other site data and Cached images and files checkboxes.

• Lastly, click on Clear data.

Perform An Account Recovery Process

The account recovery processes are a little troublesome. However, taxes are mandatory. Therefore, you need to recover your account to pay them, or else it will trigger TurboTax login issues. If you forget your email account credentials or the password associated with your TurboTax account has expired, you may get in trouble with the IRS. Then you need to resolve it immediately.

But before you go, ensure that you have a strong internet connection.

Follow the steps below:

• First, restart your computer and launch TurboTax software.

• Move to the Accounts Recovery Page. Then, you will move to recover your password through three procedures.

• Then, you must enter your email, phone number, and an answer to the security question.

• After entering the above details, you will be given the on-screen instructions you need to follow.

• You will get a link or code when you choose to recover your account via email. Then, click on the link, redirecting you to the page where you entered the code.

• You must follow the two-step verification code if you choose to recover your password through the phone number.

How Will You Change the TurboTax Account Password?

You may have to change your TurboTax account password for several reasons. For instance, if your TurboTax account has been hacked. The other reason is to share your login credentials with someone who can fix your filing issues. Hence, to change the TurboTax login password, you have to follow the given steps:

• First, log in to your account to change the TurboTax login credentials and select the Intuit account.

• Then, under the Sign-in & Security menu, click on Edit next to the User ID or password.

• After that, enter the new password and click on Save.

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