Effective Date: July 5, 2025
1. Introduction Welcome to Tutor Jashore ("we," "our," "us"). We are committed to protecting the privacy of our users ("user," "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
2. Information We Collect We may collect information about you in a variety of ways. The information we may collect via the App includes:
a) Personal Data While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:
For all users (Guardians, Students, Tutors): Full Name, Phone Number, Email Address, Physical Address or Area in Jashore city.
Specifically for Tutors: Profile Picture, Date of Birth, Gender, National ID (NID) or Birth Certificate details for verification, Educational Qualifications (degrees, institutions), Tutoring Experience, Subjects of Expertise.
b) Usage Data We automatically collect information when you access and use the App. This information may include your device's Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.
c) Communication Data If you communicate with other users through the App’s internal messaging feature, we may collect and store the content of those communications to ensure safety and resolve disputes.
3. How We Use Your Information Having accurate information about you permits us to provide a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
Create and manage your account.
Verify the identity and credentials of tutors to build a trustworthy platform.
Connect guardians/students with suitable tutors based on location, subject, and other preferences.
Enable user-to-user communication.
Notify you of updates, new tuitions, or relevant information.
Monitor and analyze usage and trends to improve your experience with the App.
Prevent fraudulent activities and enhance the security of our platform.
Comply with legal and regulatory requirements.
4. How We Share Your Information We do not sell your personal information. We may share information we have collected about you in certain situations:
Between Users: A tutor's public profile (containing their name, qualifications, experience, and general location) will be visible to students/guardians. Contact details (phone number) are only shared after a guardian or student shows interest in a tutor to facilitate communication.
With Your Consent: We may share your information with third parties for a specific purpose with your consent.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security We use administrative, technical, and physical security measures to help protect your personal information. We use data encryption and secure servers to protect your data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
6. Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as long as your account is active. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Rights You have the right to access, update, or delete the information we have on you. You can do this directly within your account settings section. You also have the right to opt-out of marketing and promotional communications.
8. Children's Privacy Our service is not intended for use by anyone under the age of 13 without parental consent. We do not knowingly collect personally identifiable information from children under 13. In the case of students, guardians are expected to create and manage the account on their behalf.
9. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: Email: tutorjashore@gmail.com