How We Research
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
If you want a wired headset that plugs straight into a desk phone and never needs charging, choose TruVoice HD-500; if you need a wireless headset that frees you from the desk with a charging dock and 65-hour battery, choose Waxop Headset. These are two very different answers to the same problem, and which one is right comes down to how you actually work.
• TruVoice HD-500 — biggest strength: Wired plug-and-play reliability on a huge list of desk phone brands, with a 64-gram aluminum frame and a noise-canceling boom mic.
• TruVoice HD-500 — biggest trade-off: It's wired, so you're tethered to the phone unless you detach the Quick Disconnect cable, and it has no battery or Bluetooth at all.
• Waxop Headset — biggest strength: Up to 65 hours of battery, Bluetooth 5.4 plus a 2.4G USB dongle, and a charging dock that doubles as a phone stand and dongle holder.
• Waxop Headset — biggest trade-off: It's wireless-only with no headphone jack, so on a traditional desk phone you'd be relying on whatever Bluetooth that phone offers — not a guaranteed fit.
• Who each pick is for: Choose the TruVoice HD-500 if you sit at a Mitel, Avaya, Poly or Nortel desk phone all day. Choose the Waxop Headset if you work from a laptop or computer and want to roam.
The TruVoice HD-500 is a single-purpose tool, and I mean that as a compliment. It's a wired, on-ear headset built around a U10P adapter that the manufacturer lists as compatible with an unusually long roster of desk phones: Polycom/Poly Edge and VVX series, Aastra 6757i and 6867i models, Nortel T7316 and T7208, Mitel 5212 through 6930, Avaya 6402D through 9620-class sets, ShoreTel 230 through 655G, plus Toshiba DKT, Panasonic, ESI, Fanvil, Digium and more. If your office runs a traditional PBX phone, there's a good chance this headset drops right in.
The design is clearly aimed at all-day wear. The frame is die-cast aluminum, and at 64 grams it's remarkably light for a headset with a metal frame. The earpads are soft leatherette, and the ear placement is on-ear. The microphone boom rotates a full 270 degrees, so you can swing it out of the way or wear the mic on either side. Audio is handled by a dynamic driver with a 20 Hz to 20,000 Hz frequency range and 150-ohm impedance, which is a normal, desk-phone-friendly spec.
Two details stand out for call center work specifically. First, the speakers include acoustic shock protection — that matters in a headset that lives on a phone line all day. Second, the Quick Disconnect connection: you can pop the headset off the adapter cable, walk to the printer or a colleague's desk, and your call stays live. Swap the bottom cable and the same headset works with a computer, softphone or cell phone. There's also a lifetime warranty per the manufacturer. The controls are volume via a touch method, and noise control is sound isolation rather than active noise cancellation.
Waxop Headset: Who It's For
The Waxop Headset is the opposite philosophy: cut the cord and solve every logistics problem with a dock. It's a wireless, single-ear, on-ear headset that connects two ways — Bluetooth 5.4 for phones, tablets and Bluetooth-capable computers, or a 2.4G USB dongle for desktops and laptops that don't have Bluetooth built in. Note the manufacturer's caveat: it's a single-device connection, so you're pairing to one source at a time, not juggling two. Wireless range is listed at up to 49 feet (15 meters), which is enough to walk to a whiteboard or across a home office mid-call.
The battery story is the headline. The manufacturer rates up to 65 hours of working time, with an average battery life figure of 60 hours, and a 5-minute quick charge that yields up to 2 hours of talk time. Recharging takes about 2 hours and can be done two ways: USB-C or by setting the headset on the charging dock, which has an LED power display so you can see where you stand. That dock does triple duty — it charges the headset, holds the USB dongle so it doesn't wander off, and props up a phone or tablet as a stand for hands-free video calls. The whole thing folds flat for carrying between a home office and a shared workspace.
Comfort is handled with soft memory foam cushions on a headset that weighs only 0.8 oz, and the 270-degree rotatable mic supports left- or right-side wear. Controls are physical buttons: a multifunction button and a one-touch mute, which is the kind of thing you want when a dog starts barking or a coworker walks up mid-sentence. The microphone uses AI noise reduction that the manufacturer says softens office chatter, traffic, barking and keyboard clicks. Compatibility is described broadly — laptops, phones, and platforms like Zoom and Teams. The enclosure is plastic, and the warranty is 18 months.
Buy it if you work primarily from a computer, take meetings all day, and hate being leashed to a desk. Skip it if your calls come through a legacy desk phone, since there's no headphone jack here and you'd be depending on that phone's Bluetooth — which many older office phones simply don't have.
• Best for desk phone compatibility → TruVoice HD-500. The included U10P adapter covers a massive list of Poly, Avaya, Mitel, Nortel, ShoreTel and Aastra models. The Waxop has no jack at all.
• Best for battery life → Waxop Headset. Up to 65 hours of working time, a 5-minute quick charge for 2 hours of talk, and a dock with a battery display. The TruVoice has no battery to worry about because it draws power from the phone.
• Best for moving around during calls → Waxop Headset. Bluetooth 5.4 and a 2.4G dongle give you up to 49 feet of range. The TruVoice keeps you at the desk unless you detach the Quick Disconnect cable — which pauses your walk, since you can't take the call with you.
• Best for build feel → TruVoice HD-500. Die-cast aluminum frame versus the Waxop's plastic enclosure. In my opinion the TruVoice will feel more solid in hand.
• Best for computer and softphone users → Waxop Headset. Plug the dongle into a laptop without Bluetooth and you're running in seconds, no adapter hunting required.
• Best for microphone noise handling → Waxop Headset, on paper. AI noise reduction is explicitly aimed at office chatter and keyboard clicks. The TruVoice relies on a noise-canceling mic plus sound isolation, with no active processing claimed.
• Best for acoustic safety in a phone-line environment → TruVoice HD-500. Acoustic shock protection is built into the speakers, which is a meaningful detail if you live on a headset all shift.
• Best for a tidy, portable setup → Waxop Headset. The 3-in-1 dock stores the headset and dongle and folds flat for travel.
If I were setting up a call center seat wired to a Poly, Avaya or Mitel desk phone, I'd buy the TruVoice HD-500. The compatibility list is enormous, the aluminum frame and 64-gram weight suggest genuine all-day comfort, and the Quick Disconnect means you're not chained to the desk for a coffee refill. If I worked from a laptop and spent my day in softphone calls and video meetings, I'd buy the Waxop Headset instead — the 65-hour battery, dual Bluetooth/dongle connection and charging dock solve problems the TruVoice simply doesn't address. In my opinion, match the headset to your phone, not the other way around, and check the current price on Amazon before you commit.
Probably, if it's a mainstream business phone. The included U10P adapter is listed as compatible with large ranges of Poly/Polycom, Avaya, Mitel, Nortel, ShoreTel, Aastra, Toshiba, Panasonic, ESI, Fanvil and Digium models. Check your exact model number against the compatibility list before buying.
Only indirectly. It's wireless-only with no headphone jack, so it connects via Bluetooth 5.4 or the 2.4G USB dongle — which means it fits computers, laptops, tablets and Bluetooth phones, not a traditional wired office phone.
Both are built for it, in different ways. The Waxop offers up to 65 hours of battery and 0.8 oz of weight with memory foam cushions; the TruVoice offers a 64-gram aluminum frame with leatherette cushions and no charging interruptions at all. If charging anxiety is your concern, the wired TruVoice removes that variable entirely.
Both are positioned for voice work. The TruVoice uses a noise-canceling mic with a 20 Hz–20,000 Hz dynamic driver and acoustic shock protection. The Waxop uses AI noise reduction aimed at office chatter and keyboard noise. Neither is marketed as a music headset, so judge them on call clarity, not audio fidelity.
As an Amazon Associate I earn from qualifying purchases.
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
When you buy through links on this page, we may earn a commission from qualifying purchases at no extra cost to you.
Amazon and the Amazon logo are trademarks of Amazon or its affiliates. This site is an independent third-party review and is not affiliated with, endorsed by, or sponsored by Amazon or the product brands mentioned.
See also: MKJ Cisco Headset vs Weatwo Training Y Splitter: Call Center, Razer Kraken V4 vs SKYCOMET Headset: Headphones with Mic, GREYOLK Open Ear Headphones vs QZYCY 5.3: Bluetooth Headset