Privacy Policy

Effective Date: June 11, 2026

Welcome to Truorder. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Restaurant Partner and Delivery Partner mobile applications ("Apps").

By using our Apps, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information:

• Full Name

• Mobile Number

• Email Address

• Profile Photo

• Business Information (for Restaurant Partners)

• Vehicle Information (for Delivery Partners)

• Government-issued Identification (if required for verification)

• Bank Account or Payment Details for payouts

Location Information

For Delivery Partners, we may collect precise location information:

• To assign deliveries

• To provide navigation assistance

• To track delivery status

• To improve operational efficiency

• To ensure successful order fulfillment

Location data may be collected while the app is in use and, where enabled, in the background during active delivery operations.

Device Information

We may automatically collect:

• Device Model

• Operating System Version

• Device Identifiers

• IP Address

• App Version

• Network Information

Usage Information

We may collect information regarding:

• Login activity

• Orders accepted or managed

• Delivery activity

• App interactions

• Support requests

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Verify partner identities

• Process and manage orders

• Facilitate deliveries

• Enable communication between customers, restaurants, and delivery partners

• Process payments and partner payouts

• Provide customer support

• Improve app functionality and services

• Monitor security and prevent fraud

• Comply with legal requirements

3. Information Sharing

We may share information with:

Customers

Limited information necessary to complete orders and deliveries.

Restaurant Partners

Order-related and delivery-related information necessary to fulfill orders.

Delivery Partners

Customer address, contact information, and order details required for delivery.

Service Providers

Third-party vendors who assist with:

• Payment processing

• Cloud hosting

• Analytics

• Customer support

• Notifications

Legal Authorities

When required by law, regulation, legal process, or government request.

We do not sell personal information to third parties.

4. Location Data

Location data may be collected for delivery tracking, route optimization, order assignment, and operational monitoring.

Location tracking is only used for business-related activities and service improvement purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain information for as long as necessary to:

• Provide services

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

7. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information

• Update or correct information

• Delete your account

• Withdraw permissions where applicable

Requests may be submitted through the contact details provided below.

8. Third-Party Services

Our Apps may use third-party services such as:

• Payment gateways

• Mapping and navigation services

• Cloud hosting providers

• Analytics platforms

• Push notification services

These services operate under their own privacy policies.

9. Children's Privacy

Our Apps are intended for users aged 18 years or older.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the Apps and become effective immediately upon publication.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Truorder Support

Email: trulifeindiaapp@gmail.com

By using the Truorder Restaurant Partner App or Truorder Delivery Partner App, you acknowledge that you have read and understood this Privacy Policy.