Need help now? Click here to reach out, or call the number above.

About Robbie

Robbie Pence

has over 10 years of experience working as a technician/trainer for major companies around the world.

He is happily married with two children, and lives in Batavia, NY.

Trueflame Tech

was started when Robbie found a severe lack of compassion and education for the average technology user.

He's here to fix that.

Live or operate in western New York, and need help?

Call 585-857-9081, or email me at

Looking for reviews/references?

You can find them on Facebook or Google.

Click those links to go straight to my business pages on each, where you can find reviews from happy customers.

Curious about my personal technology?

I use a lot of technology, and it's always changing! When recommending things, I recommend what I would use myself at the budget given.

Here's what I use, and have used, over the years!

Current Hardware





White MacBook

Galaxy Active



  • Windows 10 Pro / Linux Mint 18 / macOS High Sierra
  • Chrome
  • VirtualBox for education and testing of OS's throughout time. (Including Chrome OS, thanks to Neverware!)
  • Ditto CP for Clipboard management
  • ShotCut Video Editor
  • Amazon Music (app and Prime subscription)
  • Google Keep
  • GIMP Image Editor
  • Google Photos
  • Unified Remote
  • ScreenPresso
  • ImgBurn
  • LibreOffice (No Microsoft Office?!)
  • EaseUS Partition apps
  • Notepad++
  • OBS Studio
  • More on the Free Stuff page!

Past Hardware Timeline


  • Emachines c2160 / Palm Visor / Palm Treo / PowerMac G4
  • Gateway MX6453 / iPod Touch / 'Lamp' iMac
  • Asus eee 701 / P4 IBM ThinkVista / iPod Touch
  • Custom C2D Desktop / misc P3 & P4 ThinkPads / P4 ToughBook / MyTouch 3G Slide
  • HP DM4-1265DX / Galaxy Nexus / Aluminum iMac / MacBook Pro
  • Dell Inspiron 15 / Galaxy Note 2
  • Custom Desktop mark 2 / 2010 era White C2D MacBook / OnePlus One
  • T440s / Nexus 5X

Want practical tech education and news anytime?

Check out our Blog, Facebook page, and YouTube channel!