Leadership is the ability to inspire, influence, and guide others towards a common goal or vision. It involves taking charge, making decisions, and providing direction, often in a way that motivates and empowers those being led.
Conflict resolution involves addressing and resolving disputes or disagreements in a constructive manner. The aim is to resolve the issue while preserving relationships and improving the situation for all parties involved.
Basic professionalism covers the essential principles, and outlook necessary in a professional setting, which entails adherence to workplace rules and the cultivation of a positive work atmosphere.