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Learning and Organizational Development Department
Learning and Organizational Development Department
The Learning and Organizational Development Department is dedicated to advancing the skills and fostering the professional growth of our workforce. It comprises three essential teams: Tier 1, Tier 2, and the Creatives, each focused on enriching employee capabilities. Tier 1 enhances onsite agents' skills, Tier 2 provides customized training for support roles, and the Creatives manage an online platform for collaborative course development and conduct sessions for both tiers. Together, these teams form a dynamic unit within the LOD Department, committed to the holistic development of our workforce and promoting a culture of continuous learning and growth.
The Learning and Organizational Development Department is dedicated to advancing the skills and fostering the professional growth of our workforce. It comprises three essential teams: Tier 1, Tier 2, and the Creatives, each focused on enriching employee capabilities. Tier 1 enhances onsite agents' skills, Tier 2 provides customized training for support roles, and the Creatives manage an online platform for collaborative course development and conduct sessions for both tiers. Together, these teams form a dynamic unit within the LOD Department, committed to the holistic development of our workforce and promoting a culture of continuous learning and growth.
Tier 1
Tier 1
Tier 1 focuses on enhancing Onsite Agents' performance through targeted training, including Cross-Geo Cultural Awareness, Product Specific Training (PST), and the upcoming Mastering the Grammar for Professional Excellence. Their scope spans preparing new hires for production and assisting agents in skill enhancement. Customized trainings are offered based on Support Department requests. The training process for new hires includes orientation and comprehensive sessions. Self-paced learning resources are provided online, and refresher trainings are scheduled flexibly.
Tier 1 focuses on enhancing Onsite Agents' performance through targeted training, including Cross-Geo Cultural Awareness, Product Specific Training (PST), and the upcoming Mastering the Grammar for Professional Excellence. Their scope spans preparing new hires for production and assisting agents in skill enhancement. Customized trainings are offered based on Support Department requests. The training process for new hires includes orientation and comprehensive sessions. Self-paced learning resources are provided online, and refresher trainings are scheduled flexibly.
Tier 2
Tier 2
Tier 2 places its emphasis on supporting and enhancing the skills of all support teams across the company. Through a variety of training programs and learning opportunities, efforts are directed towards enabling support staff to better resolve issues proficiently and foster positive relationships. By aligning these training endeavors with departmental objectives, anticipations include enhancements in support team performance and the overall success of the company.
Tier 2 places its emphasis on supporting and enhancing the skills of all support teams across the company. Through a variety of training programs and learning opportunities, efforts are directed towards enabling support staff to better resolve issues proficiently and foster positive relationships. By aligning these training endeavors with departmental objectives, anticipations include enhancements in support team performance and the overall success of the company.
Creatives
Creatives
Creatives play a vital role in supporting the department by providing visually engaging learning materials, including infographics and enhanced visuals, while also maintaining and updating the training hub's user interface. Additionally, the creatives team offers training sessions designed to meet specific needs, covering the creation of visually appealing content and the utilization of various tools such as Microsoft PowerPoint, Canva, and Photoshop.
Creatives play a vital role in supporting the department by providing visually engaging learning materials, including infographics and enhanced visuals, while also maintaining and updating the training hub's user interface. Additionally, the creatives team offers training sessions designed to meet specific needs, covering the creation of visually appealing content and the utilization of various tools such as Microsoft PowerPoint, Canva, and Photoshop.
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