TroveNepal: Legal & Privacy

Privacy Policy for TroveNepal Last updated: December 26, 2025

1. Introduction TroveNepal ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data. By using the TroveNepal app, you agree to the terms of this policy.

2. Age Restriction (Important) TroveNepal is strictly intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we discover that a user is under 18, their account and data will be immediately deleted.

3. Information We Collect To provide our earning services and process withdrawals, we collect:

• Identity Data: Email address, User ID (UID), and device identifiers (Android ID/Advertising ID).

• Transaction Data: Wallet addresses (eSewa ID, Khalti ID, Game Player Tags) strictly for processing payouts.

• Activity Data: Tasks completed, ads watched, and coins earned.

• Technical Data: IP address, device model, and operating system version (used for fraud prevention).

4. How We Use Your Information

• To manage your account and maintain your coin balance.

• To verify completed tasks from third-party providers.

• To process payments and game top-ups.

• Fraud Prevention: To detect VPN usage, emulators, or multiple accounts on the same device.

• To serve personalized advertisements via Google AdMob.

5. Third-Party Data Sharing & Partners We partner with third-party services to offer earning opportunities, ads, and video content. When you interact with these services, their privacy policies apply. Our partners include:

• Ad Mediation & Networks: AppLovin MAX, Google AdMob, Unity Ads, Meta Audience Network, ironSource. (These services compare bids to show you the highest-paying ads).

• Offerwall & Survey Platforms: CPX Research, TimeWall,Torox, AdGem, Monlix, PubScale, BitLabs, Pollfish.

• Video & Streaming Partners: Loot.tv, Hideout.tv, PixelPointTV (for earning by watching streams).

• Analytics: Google Firebase.

Note: These partners may collect identifiers like your IP address, Advertising ID (GAID), and device model to serve personalized ads and verify task completion.

6. Data Retention & Deletion We retain your data as long as your account is active.

• User Rights: You may request full account deletion at any time via the "Delete Account" option in the app Profile.

• Deletion Consequences: Deleting your account is permanent. All unredeemed coins and transaction history will be wiped immediately and cannot be recovered.

7. Security We use industry-standard encryption (SSL/TLS) to protect your data during transmission. However, no method of transmission over the internet is 100% secure.

8. Contact Us For privacy concerns or data removal requests:

• Email: trove.helpdesk@gmail.com

Terms and Conditions for TroveNepal

1. Acceptance of Terms By downloading and using TroveNepal, you agree to these Terms. If you do not agree, you must uninstall the app immediately.

2. Eligibility

• You must be at least 18 years old to use this App.

• You must be a resident of a country where this app is available and where such earning activities are legal.

3. Virtual Currency ("Coins")

• No Monetary Value: "Coins" earned in the app are virtual points with no real-world cash value until successfully redeemed by us. You do not "own" these coins.

• Exchange Rate: We reserve the sole right to change the coin-to-currency exchange rate at any time without prior notice.

• Right to Revoke: We may expire or revoke coins from inactive accounts (accounts with no activity for 90 days).

4. Earning & Payouts

• Third-Party Tasks: Rewards are strictly based on confirmation from our partners (e.g., AppLovin, CPX, Loot.tv). If a partner rejects your task or video view (due to quality, fraud, or network errors), we cannot award coins.

• Live Streaming & Videos: Coins earned from watching videos or streams are subject to the verification rules of the video provider. You must watch the required duration to receive credit.

• Payout Schedule: Withdrawals are processed within 3-7 business days.

• User Responsibility: You are responsible for providing correct withdrawal details (e.g., eSewa ID, Player Tag). Funds sent to the wrong account due to user error will not be refunded.

5. Prohibited Conduct (Zero Tolerance) Any of the following will result in an Immediate Permanent Ban and forfeiture of all coins:

• Using VPNs, Proxies, or location spoofing.

• Using Emulators (BlueStacks, Nox, etc.) or rooted devices.

• Creating multiple accounts on one device or network.

• Using auto-clickers or scripts.

• Providing fake information on surveys.

6. Liability & Data Loss

• "As Is" Service: The app is provided on an "as is" basis. We are not liable for server downtime, bugs, or data loss.

• Beta Phase: If the app is in "Beta" or maintenance mode, coin balances may be subject to reset. We will try to notify users, but we are not liable for lost earnings during technical failures.

• Final Authority: In the event of a dispute regarding your coin balance, our server records shall be considered the final and absolute authority.

7. Account Termination We reserve the right to terminate or suspend any account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

8. Contact Information

• Support Email: trove.helpdesk@gmail.com