Effective Date: 26/05/2023

Thank you for choosing Trots, a social commerce Android app developed by Trots Technologies Ltd (Kenya) . We are committed to protecting your privacy and providing a secure platform for your social commerce and social networking activities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Trots app. By accessing or using our app, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

When you register for a Trots account, we collect personal information that may include your name, email address, phone number, profile picture, and other relevant details you provide.

1.2 Profile Information:

Trots allows users to create profiles similar to those found on other social media app. You may choose to provide additional information such as your age, gender, interests, location, and other details to enhance your profile.

1.3 Purchase Information:

When you make a direct purchase from merchants through the app, we collect transaction details such as the products/services purchased, payment information, and shipping address.

1.4 Chat Information:

Trots provides a group chat feature for merchants to interact with each other and provide feedback. Any information shared in these chat groups may be collected and stored by us.

1.5 Social Gifting Information:

When you connect with other users on Trots and engage in social gifting, we collect information about the products you purchase and the users you gift these products to

2. How We Use Your Information

2.1 To Provide Services:

We use your personal information to create and maintain your Trots account, process your purchases, facilitate communication between users, and enable social gifting.

2.2 Personalization:

We may analyze your profile and purchase history to provide personalized recommendations, promotions, and relevant content within the app.

2.3 Communication:

We may use your email address or phone number to send you notifications, updates, marketing materials, and other communications related to the Trots app. You can opt-out of receiving promotional communications at any time.

2.4 Analytics and Improvements:

We collect and analyze user information to improve our app's functionality, enhance user experience, and develop new features and services. This may involve the use of cookies, log files, and other tracking technologies.

3. Information Sharing and Disclosure

3.1 Merchants:

To facilitate your purchases, we may share your personal and purchase information with the merchants from whom you make direct purchases. However, we do not control how these merchants use or handle your information.

3.2 Other Users:

Trots is a social commerce app that encourages user interactions. Your profile information and social gifting activity may be visible to other users, depending on your privacy settings and the connections you establish.

3.3 Service Providers:

We may engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, customer support, and marketing. These providers may have access to your personal information as necessary to perform their services but are prohibited from using it for other purposes.

3.4 Legal Compliance:

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Children's Privacy

Trots is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with their information, please contact us, and we will take steps to delete it.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time