Trip Sync Privacy Policy
Effective Date: 23 August 2026
Trip Sync ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Trip Sync mobile application, website, and related services.
Trip Sync is a group-tour companion application used by travel agencies and their guests. The application allows guests to view day-wise itineraries, receive pickup and schedule updates, contact their tour manager, guide, and driver, and store travel documents such as boarding passes, vouchers, and tickets — including through offline, device-to-device syncing when internet connectivity is unavailable.
Depending on how you use Trip Sync, we may collect the following information:
Personal Information
Name
Email address
Mobile/phone number
Emergency contact information (if provided)
Agency or tour-group affiliation
Account login and authentication information
Trip and Itinerary Information
Tour/trip name, dates, and group details
Day-wise schedule, pickup times, and meeting points
Activity, transfer, flight, and hotel details as shared by your agency
Tour manager, guide, and driver contact details
Travel Documents
Boarding passes, vouchers, tickets, park-entry passes, and similar documents uploaded or shared by your agency
Document metadata (file name, type, upload/sync status)
Location Information
If you grant permission, we may collect your device's approximate or precise location to show pickup points, enable navigation to meeting points, or support the SOS/emergency feature.
Location access is used only for the relevant feature and only while permission is granted. You can disable location access at any time through your device settings, though some features (such as pickup navigation) may not work correctly without it.
Offline Sync and Connectivity Information
Trip Sync is designed to keep your itinerary up to date even without internet access. To do this, the app may use Bluetooth and nearby-device discovery (via Android's Nearby Connections API) to relay schedule updates directly between nearby devices belonging to guests on the same tour.
Data relayed this way is limited to itinerary content (schedule updates, messages, location of pickup points, timestamps) and does not include your contact list, files, or other apps' data.
This relay only occurs between devices running Trip Sync that are part of the same tour group, using a fixed service identifier scoped to the app — it does not connect to or exchange data with unrelated nearby devices.
If you have very limited signal, we may also use SMS (via a third-party SMS gateway) to deliver critical schedule updates to your registered mobile number.
Device and Technical Information We may automatically collect certain technical information when you use the application, including:
Device type and model
Operating system and version
Application version
IP address (when connected to the internet)
Unique device or application identifiers, where applicable
Crash and diagnostic information
Push notification token (for delivering updates via Firebase Cloud Messaging)
We may use the information we collect to:
Create and manage your Trip Sync account
Authenticate and secure your account
Display your itinerary, pickup times, and schedule changes
Deliver schedule updates through the appropriate channel (internet, SMS, or offline device relay) based on your connectivity
Connect you with your tour manager, guide, and driver
Store and display your travel documents
Provide location-based features such as pickup navigation and SOS/emergency assistance
Communicate with you regarding your trip, account, or support requests
Improve our application and diagnose technical issues
Detect, prevent, and investigate fraud, abuse, and security incidents
Comply with applicable legal, regulatory, and contractual requirements
We do not sell your personal information.
We may share relevant information with trusted third parties when necessary to provide our services, including:
Your travel agency operating the tour, who may add, view, or update your itinerary, documents, and contact details
Other guests on the same tour, limited to what's necessary for offline schedule relay (itinerary content only — not your personal contact details or documents)
SMS gateway providers, to deliver schedule updates when you have limited signal
Push notification and cloud infrastructure providers (such as Firebase), to deliver real-time updates
Analytics and crash-reporting providers, where applicable, to help us maintain and improve the app
Legal or regulatory authorities, when disclosure is required by applicable law or legal process
We only share information that is reasonably necessary for the relevant purpose.
Because some guests may have no signal at all during a trip, Trip Sync can relay itinerary updates directly between nearby phones using Bluetooth and Wi-Fi-based device discovery, without needing an internet connection.
This connects automatically to other Trip Sync devices on the same tour — there is no manual pairing step.
Only itinerary-related data (schedule changes, pickup updates, timestamps) is exchanged this way.
Your device does not access, read, or transmit any other data from nearby phones, and nearby phones do not gain access to your device beyond this relay function.
This feature requires Bluetooth and nearby-device permissions (BLUETOOTH_SCAN, BLUETOOTH_ADVERTISE, BLUETOOTH_CONNECT, NEARBY_WIFI_DEVICES on supported Android versions), which you can review or revoke at any time in your device settings. Disabling these permissions may mean you don't receive schedule updates while offline.
Our website may use cookies and similar technologies to:
Maintain website functionality
Remember preferences
Understand usage patterns
Improve performance and user experience
You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
We use reasonable technical, administrative, and organisational safeguards designed to protect your information against unauthorised access, use, alteration, disclosure, or destruction.
However, no method of electronic transmission, offline relay, or storage is completely secure, and we cannot guarantee absolute security of your information.
We retain personal information only for as long as reasonably necessary to:
Provide our services during and after your trip
Maintain itinerary, booking, and communication records
Resolve disputes and provide customer support
Meet legal, accounting, or regulatory obligations
Prevent fraud and maintain security
When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and regulatory requirements
Withdraw consent where processing is based on consent (e.g. location access)
Opt out of promotional or marketing communications
Request information about how your personal information is processed
To exercise applicable rights, please contact us using the details provided below.
If you have an account with Trip Sync, you may request deletion of your account and associated personal information by contacting us at:
Email: connect@rocketberry.co
When processing a deletion request, certain information may be retained where required for legal, regulatory, accounting, fraud-prevention, dispute-resolution, or other legitimate business purposes. Note that your travel agency may separately retain booking or trip records as required for their own business or legal obligations.
Trip Sync may use third-party services to support application functionality, including hosting, push notifications, SMS delivery, analytics, crash reporting, and other technical services.
Our website or application may also contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.
Trip Sync is designed for use by travel agencies and their adult guests managing or participating in a tour. The account holder using Trip Sync must be 18 years of age or older.
We do not knowingly collect personal information directly from children under 13 (or the relevant minimum age under applicable local law), and the app is not directed at children.
Where a minor is a participant on a tour (for example, a child travelling with family), any information about that minor — such as name or itinerary inclusion — is provided and managed by the accompanying parent, guardian, or the booking travel agency, not by the minor themselves. Parents and guardians are responsible for reviewing what trip information is entered on a minor's behalf.
If we become aware that we have collected personal information directly from a child without appropriate parental or guardian consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information directly, please contact us using the details below so we can investigate and remove it.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
Any changes will be published on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Trip Sync
Email: connect@rocketberry.co Phone: +91 9016079535
Last Updated: 23 August 2026