This privacy policy sets out how SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED uses and protects any information that you give SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED when you use this website.
SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
Name and job title.
Contact information including email address.
Demographic information such as postcode, address, mobile number, login name, preferences and interests.
Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, invoices, etc.
Other information relevant to customer surveys and/or offers.
App install, uninstall and other installed apps information.
If you sign up to use our tripix app, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate, bank account details, utility bills, registration certificate, driving license, etc. and such other documents which evidence the health or fitness of the vehicle to provide Services on the Tripix Apps, call and SMS details which may be shared with our customer while providing the Services.
We collect background check and identity verification information of the Driver Partner. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf.
In case you sign up as a Driver Partner, enable features that require Tripix’s access to other applications on Your device aiming to prevent frauds towards the customers. In case if the Driver Partner wishes to participate in the referral program, the contact list stored in the phone will be accessed by us post the Driver Partner consents to share such selected mobile number. We do not intend to share such selected mobile numbers with any third party.
You may request when you would like to review the information you have provided and Tripix shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.
Tripix shall not retain sensitive personal data or information for longer than is required for the purposes for which the information may lawfully be used.
Location Data Collection and Use
The Tripix app collects precise or approximate location data from users' mobile devices when the app is running in the foreground. This data is collected from the time a ride or delivery is requested until it is completed, and any time the app is actively used (running in the foreground).
We collect and use this data for the following purposes:
To enhance the app's functionality, including improving pick-up and delivery locations.
To provide accurate delivery information, such as receipts and customer support.
Tripix also collects the location data of Driver Partners during their trips. This location data is linked with the associated customer’s account to ensure accurate trip records, even if the customer has not enabled location access on their own device.
Consent to Location Access
Users are asked to provide explicit permission to access their location data when the app is first installed or when location services are needed. The app will only collect location data when permission has been granted and the app is running in the foreground.
Data Sharing
Location data is not shared with third parties outside of the purposes necessary to provide and improve the app’s services (such as for generating receipts and customer support).
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at tripixpartners@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping
We may use the information to improve our Services. We may use this information to:
Allow you to use Services on the Tripix app Apps and to carry out our obligations arising from any contracts between you and us
Allow you to undertake or initiate any transactions on the Tripix Apps
To inform your usage of the Tripix Apps and to manage your account with Tripix Apps
To process the payments with respect to the transactions which you may avail on the Tripix Apps and to perform ancillary Services
To respond to your comments. reviews and questions, in order to provide customer support and better Services
To communicate important notices and changes to the Services provided on the Tripix Apps
To track the order status, processing, and delivery of Services as per your applicability
For any other purposes with your consent.
We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“IT RSP Rules“) to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our Services or such period as may be required by applicable laws in India. You are required to keep your information and all the other data you obtain on the Tripix app Apps strictly confidential.
Disclosure
We only disclose certain personally identifiable information listed below:
Information you provide us such as name, email, mobile phone number, language.
Information we collect as you access and use our service, including device information, location and network carrier. We collect precise or approximate location data in foreground when the Tripix app Apps from the users’ mobile devices if they enable us to do so. Tripix app collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Tripix app collects the Driver Partner’s location data, and links location data collected during a trip with their customer’s account, even if the customer has not enabled us to collect location data from their device. This enables us to offer Services to the customers like receipt generation and customer support.
This information is shared with providers under contracts entered into with them so that we can:
Personalize the Tripix Apps for you so you get the smoothest experience.
Perform behavioural analytics.
Sharing of information with our Vendors, Consultants, Marketing Partners, Research Firms and other Service Providers or Business Partners such as payment processing entities, to support our Services.
We may share your information with our academic partners for the purposes of carrying out academic research.
In case if you are a Driver Partner with TRIPIX APP, we may share you name, phone number and/or profile picture (if applicable) with other users in order to provide them the Services.
We may disclose this information with the Governmental Agencies, enforcement agencies or other companies assisting us, when we are obligated under applicable laws or in good faith or in compliance to any orders or processes; or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
PROHIBITED ACTIVITIES
As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
belongs to another person and to which the user does not have any right
is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force
is harmful to child
infringes any patent, trademark, copyright or other proprietary rights
violates any law for the time being in force
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact
impersonates another person
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation
contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
In case of with non-compliance with rules and regulations, Policy or the terms of service, we have the right to terminate the access or usage rights of the users to the computer resource or the Tripix app Apps immediately or remove non-compliant information or both, as the case may be.
WITHDRAWAL OR NON-PROVISION OF DATA
Please note that You shall have an option not to provide the data or information sought to be collected. You shall, at any time while availing the Services or otherwise, also have an option to withdraw its consent given earlier to Tripix app by contacting us. Such withdrawal of the consent shall be sent in writing to the body corporate. However, in such cases, Tripix app shall have the option not to provide any Services for which the said information was sought.
LINK TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website which may also be in form of a banner advertisement. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and may contact that third party directly.
We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Return Policy
We do not accept requests for returns due to internal policies. Return requests will only be considered if your order is misplaced. If you wish to request a return, please contact us within 7 days of delivery before sending the order back to us. Please include images of received items if your order has been misplaced. If your return request is approved, you must send the items in unused and undamaged condition and in its original packaging. You will be responsible for shipping costs.
Cancellation & Refund Policy
Last updated on May 8th 2023
We do not Share any Documents or Private Info to any other Third-Parties.
There is no cancellation of orders placed under the Same Day Delivery category.
Refunds are not entertained
Dangerous Goods
Dangerous Goods
We do not carry, nor perform other Services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other Services regarding, Dangerous Goods.
We may at our discretion accept some Dangerous Goods for carriage, or for the performance of other Services, in some locations if you have been accorded the status of an approved customer and this must be given by us in writing before your consignment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and a dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.
Prohibited Items: We do not accept consignments that contain prohibited items.
We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.
Contact us
Last updated on May 8th 2023
You may contact us using the information below:
Merchant Legal entity name: SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED
Registered Address: NO 779, 16TH CROSS, NEAR ANNAPURNESHWARI TEMPLE,DEVARABISANAHALLI, BELLANDUR POST,BENGALORE SOUTH, BENGALORE – 560103,KARNATAKA.
Operational Address: NO 779, 16TH CROSS, NEAR ANNAPURNESHWARI TEMPLE,DEVARABISANAHALLI, BELLENDUR POST,BENGALORE SOUTH, BENGALORE – 560103,KARNATAKA.
Telephone No: 18001231699
E-Mail ID: tripixpartners@gmail.com
GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 (including amendments there to) and rules made there under, the Contact details of the Grievance Officer are provided below, if you have queries or concerns regarding this privacy policy only, you may reach out directly in the following details:
Legal Team,
Sathivi Logistics Solutions Private Limited
No. 779 16th cross near annapureneshwari
Temple Deverabisanahalli bellendur post
Bangalore South -560103, India
Email Id: tripixparters@gmail.com
Time: Monday to Friday (10 a.m. to 6 p.m.)
For any queries or concerns regarding our Services, kindly email us at tripixpartners@gmail.com
Shipping & Delivery Policy
As Delivery is inside the Bangalore, Take will be within a day.
TERMS AND CONDITIONS FOR DRIVERS
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
The Company provides technology-based services for (i) facilitating on-demand transportation services, (ii) users to pick up and drop off packages from one location to the other through the Drivers (defined hereinafter) and (iii) Connect the users with merchants/stores and buy items from such stores and get them delivered to them by the Drivers (collectively “Services“) between Drivers and commuters by means of the Company’s website and the mobile application “Tripix” (” Portal“). The Services are provided by means of two-wheelers (“Vehicle“) offered by third party vehicle operators or riders (“Drivers“) who wish to offer such Services through the Vehicles.
On the basis of the representations and warranties provided by the Driver, the Company has agreed to list the Vehicle(s) on the Portal to enable the Driver to provide the Services through the Portal in accordance with the terms and conditions as hereinafter provided (“T&Cs“).
GENERAL COVENANTS
The Driver must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18 years), to provide Services.
The Company shall take the booking request and forward it to the Driver through an app-based device operating on GPS-GPRS based device installed in the Vehicle and the Driver is prohibited from accepting a ride through street hailing while using the Portal..
The Company reserves the right to discontinue or introduce any of the modes of booking Vehicles and/or for providing services for the transmission of parcels. At no time whatsoever shall the Driver tamper, damage, open or do anything to the parcels that he/she is not specifically permitted to do during the course of providing the Services.
The Company may monitor and record calls made to the Users, for the purpose of training and improving customer care services, including complaint handling.
The Driver shall not reject request of services from a Customer, except when deemed absolutely necessary and/or under exceptional circumstances.
The Driver warrants that the information it provides to the Company is accurate and complete. The Company is entitled at all times to verify the information that has been provided.
The Driver will refrain from doing anything which the Company reasonably believes to be disreputable or capable of damaging the Company’s reputation and will comply with all applicable laws of the Republic of India.
In relation to the Portal, the Driver agrees to
Products or Services
We Provide Goods and Deliveries in and out Bangalore.
Categories of Vehicles – 2 Wheeler, 3 Wheeler, 7 .Feet, 8 Feet and 407
Payment Methods
Cash on Delivery is Acceptable through the App
Online Payment and Payment Gateway is integrated within the App.
Packers and Movers
We do not provide services for the Packers and Movers Services.
Prices and Description
2 Wheeler
Vehicle Capacity –20kg
Price 1km to10km – 11₹
Price Above 10km – 12.2₹
Base fare Price –48₹
3 Wheeler
Vehicle Capacity –500kg
Price 1km to10km – 25₹
Price Above 10km – 26₹
Base fare Price – 260₹
7 Feet
Vehicle Capacity –750kg
Price 1km to10km – 28₹
Price Above 10km – 29₹
Base fare Price – 300₹
8 Feet
Vehicle Capacity –1000kg
Price 1km to 10km – 29₹
Price Above 10km – 32₹
Base fare Price – 320₹
407
Vehicle Capacity –2500kg
Price 1km to 10km – 43₹
Price Above 10km – 43₹
Base fare Price – 600₹
Terms & Conditions
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED”s relationship with you in relation to this website.
The term ‘SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is NO 779, 16TH CROSS, NEAR ANNAPURNESHWARI TEMPLE,DEVARABISANAHALLI, BELLANDUR POST,BENGALORE SOUTH, BENGALORE – 560103,KARNATAKA.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to this website from another website or document without SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Disclaimer
All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is hereby made expressly clear to you that the Company does not own any vehicle nor it directly or indirectly employ any driver for the vehicles or Labour for loading/unloading of Consignment. Vehicles, drivers and Labour are all supplied by third parties and the Company disclaims any and all liability(ies) in respect of the Labour, drivers and the vehicles alike.
The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.