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Last updated: Oct 29,2026
Last updated: Oct 29,2026
# Privacy Policy for Trimzer
**Last Updated:** October 29, 2026
**Effective Date:** October 29, 2026
This Privacy Policy explains how **Trimzer** ("we", "us", or "our"), operated by an independent personal developer, collects, uses, stores, and protects your personal information when you use our mobile application **Trimzer** (Package Name: `com.trimzer.app`) and related services (collectively, the "App").
By installing, accessing, or using Trimzer, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the App.
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### 1. Developer Information & Contact Details
* **App Name:** Trimzer
* **Application ID / Package:** com.trimzer.app
* **Developer Type:** Personal Developer Account
* **Support & Privacy Email:** support@trimzer.app (or [YOUR_CONTACT_EMAIL@DOMAIN.COM])
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### 2. Information We Collect
Depending on whether you use Trimzer as a **Customer** or as a **Service Partner (Salon, Barber, Stylist)**, we collect the following types of information:
#### A. Information You Provide to Us
* **Account Information:** Full name, phone number, email address, password, and profile avatar when registering or signing in via OTP.
* **Customer Profile & Addresses:** Saved physical addresses, delivery details, and service preferences.
* **Partner Business & Operational Data:** Business/salon name, commercial address, operating hours, service menus, pricing, staff details, and portfolio/photoshoot images.
* **Partner KYC & Verification Data:** Identity documents (such as Aadhaar card, passport, or driving licence) and business registration details required strictly for identity verification, onboarding review, and fraud prevention.
* **Partner Payout & Financial Information:** Bank account holder name, bank account number, and IFSC code for routing appointment settlements and payouts.
* **Customer Support Inquiries:** Communication history, feedback, ratings, and reviews submitted through the App.
#### B. Information Collected Automatically
* **Device & Technical Identifiers:** Device model, operating system version, unique device tokens for push notifications (Expo / Firebase Cloud Messaging), and network connection status.
* **Log & Diagnostic Data:** Application crash logs, API error responses, and session performance metrics to maintain stability and prevent abuse.
#### C. Sensitive Permissions & Device Data
* **Location Data (Coarse & Fine Location):**
* *For Customers:* We request approximate and precise location (`ACCESS_COARSE_LOCATION`, `ACCESS_FINE_LOCATION`) only when you grant permission, to help you discover nearby salons, calculate distances, and view map directions.
* *For Partners:* Location is collected to accurately pin your salon or business address on the map so customers can locate your venue.
* *Background Location:* Trimzer does not track or collect your location when the app is closed or not in use.
* **Camera Access:** We request camera permission (`CAMERA`) solely to allow Partners to scan QR codes for customer appointment check-ins, and to allow users to capture profile photos, salon showcase images, or verification documents. Audio or video recording is disabled.
* **Push Notifications:** We request permission (`POST_NOTIFICATIONS`) to send you real-time updates regarding booking confirmations, cancellations, reminders, and payment receipts.
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### 3. Payment Processing & Financial Information
All customer payments, service fees, and partner onboarding transactions are processed securely through **Razorpay**, a certified PCI-DSS compliant third-party payment gateway.
* Trimzer **never collects, processes, or stores** your sensitive payment instrument details (such as full credit/debit card numbers, CVVs, net banking credentials, or UPI MPINs).
* We only receive payment confirmation tokens, transaction IDs, status codes, and timestamps to fulfill your booking and generate receipts.
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### 4. How We Use Your Information
We use the collected information for the following legitimate purposes:
1. **Core App Functionality:** Authenticating accounts via OTP, facilitating salon bookings, maintaining schedules, and processing check-ins via QR codes.
2. **Partner Onboarding & Payouts:** Verifying partner identity (KYC), reviewing business legitimacy, and disbursing earnings/settlements to bank accounts.
3. **Communication:** Sending transaction confirmations, OTP verification codes, booking reminders, and customer support responses.
4. **Safety, Fraud Prevention & Compliance:** Preventing unauthorized bookings, verifying salon legitimacy, and complying with applicable financial and legal obligations.
5. **App Performance & Improvement:** Diagnosing bugs, monitoring API latency, and optimizing user experience.
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### 5. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data. We only share information with third parties under the following circumstances:
1. **Between Customers and Partners:** When a customer books an appointment, relevant booking details (customer name, booked services, scheduled time) are shared with the respective salon or stylist to fulfill the appointment.
2. **Third-Party Service Providers:** We work with trusted infrastructure and service providers that process data on our behalf under strict confidentiality agreements:
* **Razorpay:** Payment gateway, payment verification, and automated settlement processing.
* **Cloud Hosting & Storage (AWS S3 / Application Cloud Servers):** Secure cloud databases, API hosting (`api.trimzzer.tech`), and encrypted file storage for uploaded photos/documents.
* **Expo & Google Play Services:** Push notification dispatch and device token management.
3. **Legal Requirements:** We may disclose your information if required to do so by applicable law, court order, or governmental authority.
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### 6. Data Security and Encryption
* **Data in Transit:** All communications between the Trimzer app and our servers are encrypted using industry-standard Transport Layer Security (TLS / HTTPS).
* **Data at Rest:** Sensitive information, including partner bank details and verification files, is stored in restricted-access cloud environments with role-based access control.
* **Local Storage:** Sensitive credentials and session tokens on your device are stored using secure platform-level keystores (`expo-secure-store`).
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### 7. Data Retention and Account Deletion Policy
We retain your personal information only for as long as necessary to provide the App’s services, fulfill transactions, or comply with legal and tax accounting obligations.
#### How to Request Account and Data Deletion
You have the right to request the permanent deletion of your account and associated personal data at any time:
1. **In-App Deletion:**
* Go to **Profile / Settings** in the App.
* Tap **Account Settings** and select **Delete Account**.
* Confirm the prompt to initiate immediate account deactivation and deletion.
2. **Web-Based Deletion Request (Without Reinstalling the App):**
* If you cannot access the app, you can submit a deletion request via our public request portal at:
**[https://trimzzer.tech/account-deletion](https://trimzzer.tech/account-deletion)** *(or email us directly at support@trimzer.app)*.
* Please specify your registered phone number/email address and role (Customer or Partner).
**What happens upon deletion:**
* Your personal profile, stored addresses, favorites, and active sessions will be permanently purged within 30 days.
* Certain historical records (such as completed financial transaction receipts, invoices, and completed payout settlements) may be retained for statutory periods as mandated by local tax and commercial regulations.
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### 8. Children's Privacy
Trimzer is not directed toward children under the age of 13 (or under 18 for partner business registration and financial transactions). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately, and we will take steps to delete that data.
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### 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our features, technologies, or legal requirements. When updates occur, the "Last Updated" date at the top of this document will be revised. Continued use of the App following any changes indicates your acceptance of the updated policy.
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### 10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
* **Email:** support@trimzer.app
* **Developer:** Trimzer Developer Support
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