Last updated: 11 Nov 2025
TRIDENTHUB (“the App”) is provided by Ideal Lab (“we”, “us”). This policy explains what data we collect, how we use it, and your choices. If you have questions, contact ideallab.zs@gmail.com.
Account details: name, email, phone (for technician accounts and admin management).
Work data: task details, maintenance reports, photos/images, signatures, and attachments you upload.
Location: precise location when you choose features like Check-In/Check-Out or map display.
Device & usage: app version, device model, crash logs, push notification token.
Payment/subscription info (if enabled): handled by our payment provider; we do not store full card details.
Provide core features (assign jobs, record check-ins/outs, generate and share reports).
Secure your account, send notifications you enable, and provide support.
Improve reliability and safety (diagnostics & analytics).
Service providers only, to run the App (e.g., hosting/database such as Supabase).
We do not sell personal data or use it for third-party advertising.
We may disclose if required by law or to protect safety, rights, or property.
We retain data while your account is active or as needed for our legitimate business and legal obligations. You may request deletion (see “Your choices”).
Data is encrypted in transit. We take reasonable safeguards, but no method is 100% secure.
Permissions: you can disable location, camera, or notifications in iOS settings; some features may stop working.
Access/Correction/Deletion: email ideallab.zs@gmail.com from your registered address to request access, correction, export, or deletion of your data.
Opt-out of marketing: we currently do not send marketing messages; operational emails may still be sent.
The App is intended for professional use; it is not directed to children under 13 (or the age required in your region).
We’ll post updates on this page and change the “Last updated” date.
Contact
Ideal Lab – ideallab.zs@gmail.com