FAQ

Q: How long does it take to see results?
A: You'll see increased profile views within 3-5 days. Ranking improvements typically appear within 1-2 weeks. More calls usually start within 2-3 weeks. 

Q: Do I need to do ongoing work?
A: No ongoing work required. The optimization is permanent. Optional: posting updates monthly helps (we can show you how). 

Q: What if I don't have good photos?
A: We can work with what you have, but quality matters. Even phone photos of your work, team, and trucks are better than nothing. We'll guide you on what to capture. 

Q: Will this work for my industry?
A: Yes. We specialize in home service contractors: HVAC, plumbing, electrical, roofing. These industries benefit most from local Google visibility. 

Q: What if I'm not in the top 3 after optimization?
A: Ranking depends on multiple factors (reviews, age of business, competition density). We optimize everything in your control. Most clients reach top 3-5. If you're not seeing improvement after 30 days, we'll do additional analysis at no charge. 

Q: Can you manage my profile ongoing?
A: Our service is one-time optimization. However, if you want ongoing management (monthly posts, review responses, continuous optimization), we can discuss a monthly retainer.

Q: Does it really sound natural?
A: Yes. We use the latest conversational AI. Most customers genuinely can't tell. We'll send you sample recordings. 

Q: What if the AI can't answer a question?
A: It's programmed to handle 95% of typical calls. For complex situations, it says: "Let me have [your name] call you back to discuss that specifically. What's the best number?" Then it texts you immediately. 

Q: Can I use my existing phone number?
A: Yes! We can forward your current number to the AI, or provide a new number—your choice. 

Q: What if I want to answer some calls myself?
A: Easy. We can set it up so certain calls (like from existing clients) go to you first, and only new calls go to AI. Fully customizable. 

Q: How long does setup take?
A: 5-7 business days from our strategy call to go-live. 

Q: Can I cancel anytime?
A: Yes. No long-term contracts. Month-to-month. Though once you see it working, you won't want to cancel.

Q: Can I pay in installments?
A: Yes! For the Complete Package, we can split it: $447 today, $447 when work is complete. 

Q: Are there any long-term contracts?
A: No. GBP is one-time. AI is month-to-month. Cancel anytime. 

Q: What payment methods do you accept?
A: Credit card, debit card, ACH bank transfer (via Stripe). 

Q: Do you offer refunds?
A: Yes. If you're not satisfied with our work, we offer a 30-day money-back guarantee on GBP optimization. For AI, if the system doesn't successfully book at least 5 appointments in the first 2 weeks, we'll refund your setup fee. 

Q: What happens after I pay?
A: You'll receive an automated email with next steps and our onboarding questionnaire. We'll start work within 24 hours.