Tree & Plant Identifier: Leaf ID – Support
If you need help, have questions, or want to report an issue, we’re here to assist you.
📧 Support Email:
argonpatel834@gmail.com
We typically respond within 24–48 hours.
Frequently Asked Questions (FAQ)
GENERAL QUESTIONS
Q: What is Tree & Plant Identifier: Leaf ID?
A: Tree & Plant Identifier: Leaf ID is an AI-powered mobile app that helps you identify plants, trees, and flowers instantly using your camera. Simply take a photo and receive detailed information about the species, care instructions, and health diagnosis.
Q: How do I identify a plant?
A: Open the app, tap the camera icon, and take a clear photo of the plant you want to identify. You can also select an existing photo from your photo library. Our AI analyzes the image and provides results within seconds.
Q: How accurate is the plant identification?
A: The app provides highly accurate results for most common plants, trees, and flowers. Accuracy depends on image quality, lighting, and how clearly the plant features are visible.
Q: What types of plants can the app identify?
A: The app can identify thousands of plant species, including houseplants, garden plants, wild plants, trees, flowers, succulents, cacti, herbs, and more.
Q: Does the app work offline?
A: AI-powered identification requires an internet connection. However, your saved plants, care reminders, and garden data are available offline.
FEATURES
Q: What is the Plant Doctor feature?
A: Plant Doctor analyzes photos of your plants to diagnose diseases, pests, nutrient deficiencies, and environmental stress, then provides treatment and care recommendations.
Q: What is the AI Nature Doctor Chat?
A: The AI Nature Doctor Chat lets you ask any plant-related question and receive expert-level advice on care, gardening, and plant health.
Q: How do care reminders work?
A: You can set reminders for watering, fertilizing, and other care tasks. The app sends push notifications to help you stay consistent.
Q: What is My Garden?
A: My Garden is your personal plant collection where you can save identified plants, track care history, and add notes.
Q: Can I save identified plants?
A: Yes, all identified plants can be saved to your garden and accessed anytime.
SUBSCRIPTION AND PAYMENT
Q: Is the app free to use?
A: The app offers free features, with optional premium features available via subscription.
Q: What subscription plans are available?
A: Weekly and yearly plans are available, each with a 3-day free trial.
Q: How do I start the free trial?
A: Access a premium feature in the app and follow the on-screen instructions to start the trial.
Q: How do I cancel my subscription?
A: Go to Settings > Apple ID > Subscriptions > Tree & Plant Identifier and tap Cancel Subscription at least 24 hours before renewal.
Q: Will I lose access immediately after canceling?
A: No, access continues until the end of your current billing period.
Q: How do I restore purchases?
A: Open the app and tap Restore Purchases in the Premium or Settings section.
Q: I was charged but don’t have premium access. What should I do?
A: First try Restore Purchases. If the issue continues, contact Apple Support or email us at argonpatel834@gmail.com.
Q: Can I get a refund?
A: Refunds are handled directly by Apple. Visit reportaproblem.apple.com.
TECHNICAL ISSUES
Q: The app is not identifying my plant correctly.
A: Ensure good lighting, clear focus, and capture key features like leaves or flowers. Try multiple angles if needed.
Q: Why is the camera not working?
A: Check camera permissions in Settings > Privacy > Camera and ensure the app is enabled.
Q: I’m not receiving notifications.
A: Enable notifications in Settings > Notifications > Tree & Plant Identifier and check Do Not Disturb settings.
Q: The app is slow or crashing.
A: Restart the app, update to the latest version, check storage space, and ensure a stable internet connection.
Q: How do I update the app?
A: Open the App Store and update from your profile page.
PRIVACY & DATA
Q: Does the app store my photos?
A: Photos used for identification are processed securely and not permanently stored. Saved garden photos remain on your device.
Q: Does the app track my location?
A: No, the app does not collect or store location data.
Q: How is my data protected?
A: All data transfers are encrypted, and personal app data is stored locally on your device.
Q: Can I delete my data?
A: Yes. You can delete individual plants or uninstall the app to remove all local data.
Q: Do you share my data with third parties?
A: We do not sell or share personal data. Subscription management is handled securely via RevenueCat.
Contact Support
If your question is not answered above, please contact us:
📧 argonpatel834@gmail.com