TRAVELINDOSKUY values your concerns regarding privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, with whom we may share it, and the choices available to you regarding its use. It also describes the measures we take to protect your personal information and how you can contact us regarding our privacy practices.
Information We Collect:
a. Information About You
When you use our platform services, we may request personal information from you to register an account on our application (App) or to connect your device to the network. The types of personal information we collect include:
1. Email address or mobile phone number
2. Country/region information
3. WiFi SSID (network name) and password
4. Payment method
b. Information Collected Through Automated Means
When you interact with our products or services, we collect necessary information through automated means, including:
1. Device MAC address and digital certificate
2. Encrypted video and audio content
3. Operation logs
4. IMEI (International Mobile Equipment Identity)
c. Information Collected Through Technical Support Channels
1. Account information and country/region information
2. Device configuration information
3. Operation logs
How We Use the Information Collected:
a. To create and manage your account. For example, if you need to change your account login password, we will send a verification code to your email address or mobile phone. Should you no longer require our services, you may choose to delete your account; all associated information will then be removed from our cloud servers within 15 business days.
b. To provide you with an optimal cloud service experience based on your country/region information. This information is stored on both your mobile phone and your device. While you may decline to provide location data, you will need to manually enter your country/region information to use our services.
c. To verify the legitimacy of the devices you use by collecting their MAC addresses and digital certificates. This information is collected automatically by the system and stored in the cloud; it will not be shared with any third party under any circumstances. d. WiFi SSIDs and passwords are collected to enable your device to connect to the internet. The WiFi SSID is stored locally on the device; it is uploaded to the cloud only for verification purposes during the binding process. Once the binding process is complete, the SSID information is neither stored in the cloud nor shared with any third party. WiFi passwords are stored exclusively on the device itself and are inaccessible to us or any third party.
e. When you access your device via the internet, video and audio content are relayed to your mobile phone in an encrypted format through the cloud. This content is not stored in the cloud; once you cease accessing the device, the associated cached data is cleared.
f. When you use cloud storage services, encrypted video and audio content are stored in the cloud as files for the duration of your subscription, allowing you to access them at any time. You may delete recorded content from the cloud service at any time by logging into your account. Upon the expiration of the cloud service, all related information will be automatically deleted.
g. Operation logs include the following information:
Account: Account name, mobile IP address, port, app version, server location, login or registration timestamps, and records of when a device was bound, unbound, or shared.
Device: Device MAC address, device IP address and port, device authentication information and request timestamps, device model, device name, owner account ID, firmware version, firmware update information, server login timestamps, server location, video playback timestamps, and records of disconnections from the server.
All the aforementioned information is stored in the cloud for a maximum of 30 days, after which it is automatically cleared. If you delete your account, the associated information will be automatically cleared within 15 business days.
h. To facilitate your use of our services and provide relevant information, our website and mobile application (App) may include links to other online services or incorporate third-party features, such as payment services (e.g., PayPal). We do not collect or retain any payment information beyond what is strictly necessary for processing purchase orders (such as transaction amount, time, status, and payment account details). i. When you contact us via the in-app instant technical support feature or send feedback via email from within the app, we collect your app account information, country/region, device configuration, and operation logs. This information may also be sent to us as an email attachment, allowing us to understand the issues you are encountering. Data from instant technical support sessions is not stored in the cloud; information submitted as an email attachment is stored in the cloud for no more than 30 days.
Third Parties
Except for the limited circumstances described in this Privacy Policy or in the agreements/terms of service applicable to you, we do not share your information with third parties.
We use a third-party service provider, AWS, to operate this platform. AWS hosts the platform and facilitates the delivery of notification messages through its global network of data centers.
We use a third-party service provider, PayPal, to process subscription payments.
While we only provide these third parties with the information necessary for them to perform their services, any information you provide directly to these service providers will be subject to their respective privacy policies and practices.
In certain circumstances, we may disclose personal data in response to lawful requests from public authorities, such as to meet national security or law enforcement requirements.
We cooperate fully with law enforcement agencies in identifying individuals who use our services for illegal activities; we may report activities that we believe in good faith to be unlawful to law enforcement. We may disclose collected information to third parties to comply with the law, exercise our legal rights, protect the rights, safety, or property of our business, or support audit, compliance, and corporate governance functions.
How We Protect Personal Information
We take the security of your personal information very seriously. We adhere to generally accepted standards to protect the personal information submitted to us or collected automatically. We have implemented administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
How to Contact Us Regarding Your Personal Information
If you have any questions about this Privacy Policy, please contact us at dutasolusiprimadev@gmail.com.