·           Deal with customer inquiries and reservations, both in person and over the phone

·         Provide customers with information regarding flight schedules, fares, and connections

·         Issue tickets, boarding passes and other travel documents

·         Help passengers with check-in procedures, baggage handling and special needs

·         Assist customers with problems that may arise during travel

·         Process ticket changes and refunds

·         Assist in other duties such as scheduling flights and handling customer complaints