PRIVACY POLICY FOR TRAQMART

Effective Date: 29-06-2026

Last Updated: 29-06-2026

This Privacy Policy explains how TRAQMART collects, uses, stores, shares, and protects user information when users access or use the TRAQMART mobile application and related services.

By using TRAQMART, you agree to the collection and use of information described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the app.

1. ABOUT TRAQMART

TRAQMART is a fashion marketplace application that allows users to browse products, save favorite items, manage delivery addresses, place orders, use wallet-related marketplace payment features, register as sellers, manage seller shops, upload products, and view order history.

TRAQMART includes buyer features, seller features, wallet features, order features, product reporting features, and admin moderation features.

Contact Information:

App Name: TRAQMART

Developer / Company Name: Simply Flutter

Email: simplyfluttermm@gmail.com

Website: https://simplyfluttermm.com

Account Deletion Page: https://sites.google.com/view/deletion-traqmart/home

2. INFORMATION WE COLLECT

We collect information required to provide account, marketplace, wallet, seller, order, support, security, and app functionality.

2.1 Account Information

When users create or use an account, we may collect:

Full name

Email address

Phone number

Firebase user ID

Profile image

Account role, such as buyer, seller, or admin

Account creation date

Account update date

Login and authentication information managed through Firebase Authentication

We use this information to create user accounts, authenticate users, manage profiles, protect accounts, and provide app features.

2.2 Buyer Information

When users browse products, save products, place orders, or use buyer features, we may collect:

Wishlist data

Saved delivery addresses

Buyer name

Buyer phone number

Order details

Ordered product information

Order status

Product order history

Payment status

Wallet payment records

Product report records

We use this information to process orders, manage buyer activity, support delivery, provide order history, process marketplace payments, prevent fraud, and allow buyers to report problematic products.

2.3 Seller and Shop Information

When users register or operate as sellers, we may collect:

Seller name

Seller phone number

Shop name

Shop address or shop location

Shop profile image

Shop verification photos

Shop approval status

Seller profile information

Seller product listings

Product title

Product description

Product category and subcategory

Product price

Product images

Product condition

Product size, color, stock quantity, and stock status

Seller order records

Seller wallet and payout-related records

Social media links, if provided by the seller

We use this information to verify seller shops, display seller stores, show products to users, manage seller orders, manage product stock, prevent fraud, and support marketplace operations.

2.4 Wallet and Payment-Related Information

TRAQMART may provide wallet-related features for marketplace transactions. We may collect:

Wallet balance

Wallet deposit requests

Wallet withdraw requests

Wallet transaction history

Deposit amount

Withdraw amount

Payment method or wallet type

Account holder name for withdraw requests

Wallet or account phone number

Transaction ID or transaction reference details

Receipt screenshot or payment proof screenshot

Payment status

Admin approval or rejection status

Order payment status

Seller payout status

We use this information to process wallet-related requests, verify payments, support product checkout, manage seller payouts, prevent fraud, resolve disputes, and maintain transaction records.

TRAQMART is not a bank, loan provider, investment service, insurance service, crypto service, or financial advisory service. Wallet features are used only for marketplace-related product transactions, deposit requests, withdraw requests, and seller payout management.

2.5 Uploaded Images and Files

Users may upload images or files in the app, including:

Profile images

Product images

Shop profile images

Shop verification photos

Receipt screenshots

Payment proof screenshots

Images related to buyer or seller support

These files are used to provide profile, marketplace, seller verification, payment verification, order, and support features.

2.6 User Generated Content

TRAQMART allows sellers and users to submit content, including:

Product titles

Product descriptions

Product images

Shop information

Shop images

Social media links

Product reports

Optional report details

Seller product listings and shop information may be visible to other users inside the app. We may review, remove, hide, restrict, or moderate content that violates our policies, applicable laws, or marketplace safety requirements.

2.7 Technical and Usage Information

We may collect technical and usage information such as:

Device information

App activity

Login status

Authentication status

Error logs

App performance data

Security-related activity

Date and time of user actions

Firebase-related identifiers

Notification tokens, if push notifications are enabled

This information helps us operate, secure, maintain, troubleshoot, and improve the app.

3. HOW WE USE INFORMATION

We use collected information for the following purposes:

To create and manage user accounts

To authenticate users

To provide buyer and seller marketplace features

To display products and seller stores

To manage wishlist, cart, checkout, and orders

To manage delivery information

To process wallet deposit and withdraw requests

To verify payment screenshots and transaction details

To manage seller payouts and wallet transactions

To approve, reject, or review seller shop registrations

To allow users to report products or sellers

To moderate user-generated content

To detect, prevent, and investigate fraud, abuse, security issues, or policy violations

To provide customer support

To send important account, order, wallet, seller, or app-related notifications

To improve app functionality and user experience

To comply with legal, regulatory, tax, accounting, dispute, fraud-prevention, and platform obligations

4. HOW WE SHARE INFORMATION

We do not sell users’ personal information.

We may share information only when necessary for app functionality, marketplace operations, legal compliance, security, support, or service provider operations.

4.1 Sharing Between Buyers and Sellers

When a buyer places an order, we may share necessary order information with the seller, including:

Buyer name

Buyer phone number

Delivery address

Ordered product details

Order amount

Payment status

Order status

This information is shared only for order processing, delivery, customer communication, dispute handling, and order fulfillment.

4.2 Seller Information Visible to Users

Seller and shop information may be visible to users, including:

Shop name

Shop location

Shop profile image

Seller or shop contact information, where displayed

Product listings

Product descriptions

Product images

Product prices

Product stock information

Seller store page information

4.3 Admin Access

TRAQMART admins may access user, seller, order, wallet, report, and uploaded content data to:

Review seller applications

Verify payments

Review wallet deposit and withdraw requests

Handle product or seller reports

Moderate content

Resolve disputes

Investigate fraud or abuse

Provide support

Maintain marketplace safety

4.4 Service Providers

TRAQMART uses third-party services to operate the app. These may include:

Firebase Authentication for login and authentication

Firebase Firestore for database storage

Firebase Storage for uploaded images and files

Firebase Cloud Messaging or similar services for notifications, if enabled

Analytics, crash reporting, or performance monitoring tools, if enabled

These providers may process information according to their own privacy and security practices.

4.5 Legal and Safety Reasons

We may disclose information if required to:

Comply with applicable laws or legal requests

Enforce our terms and policies

Protect users, sellers, admins, or the public

Prevent fraud, abuse, security incidents, or illegal activity

Resolve disputes

Protect our rights, property, or business operations

5. DATA STORAGE AND SECURITY

TRAQMART uses Firebase services and other secure technologies to store and manage data. We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

User authentication

Database access controls

Storage access controls

Encrypted data transmission through HTTPS

Role-based access where applicable

Admin review controls

Fraud and abuse prevention controls

However, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.

6. DATA RETENTION

We keep user information for as long as necessary to provide app services, comply with legal obligations, resolve disputes, prevent fraud, maintain business records, and enforce our policies.

Different types of information may be retained for different periods:

Account information is kept while the account is active.

Order records may be retained for accounting, dispute, fraud-prevention, tax, or legal purposes.

Wallet transaction records may be retained for fraud prevention, audit, dispute, payment verification, accounting, or legal compliance.

Product and shop information may be retained while the seller account or product listing remains active.

Reports and moderation records may be retained to protect marketplace safety.

Deleted account data may be removed or anonymized, except information we are required or permitted to keep for legitimate reasons.

If we retain certain data after account deletion, we will keep only what is necessary for legal, security, fraud-prevention, accounting, dispute, or regulatory reasons.

7. ACCOUNT DELETION AND DATA DELETION

Users may request deletion of their TRAQMART account and associated data.

7.1 In-App Account Deletion

Users can request or perform account deletion inside the app by going to:

Profile > Delete Account

After account deletion, the user may lose access to:

Account profile

Wishlist

Saved addresses

Wallet history

Seller shop access

Product management

Order history

App account features

7.2 Web or Email Deletion Request

Users may also request account deletion by contacting us:

Email: simplyfluttermm@gmail.com

Account Deletion Page: https://sites.google.com/view/deletion-traqmart/home

Please include:

Registered email address

Registered phone number, if available

Optional reason for deletion

We may need to verify the request before deleting the account to protect users from unauthorized deletion requests.

7.3 Data That May Be Retained

Some information may be retained after account deletion where necessary, including:

Order records

Wallet transaction records

Deposit and withdraw records

Payment verification records

Seller payout records

Fraud prevention records

Dispute records

Tax, accounting, or legal records

Records required to protect marketplace safety

Where possible, retained records may be deleted, anonymized, restricted, or separated from active account use.

8. USER RIGHTS AND CHOICES

Depending on applicable law and app functionality, users may have the right to:

Access their account information

Update profile information

Edit or delete saved addresses

Update profile image

Request account deletion

Request correction of inaccurate data

Contact support about privacy questions

Report inappropriate or fraudulent products

Stop using the app

Disable certain permissions through device settings

Some app features may not work properly if required information or permissions are removed.

9. APP PERMISSIONS

TRAQMART may request device permissions only when needed for app functionality.

Permissions may include:

Photos or media access to upload profile images, product images, shop images, verification photos, or receipt screenshots

Camera or gallery access, if image capture or upload is enabled

Notification permission, if order, wallet, seller, or account notifications are enabled

Internet access to connect with Firebase and app services

Users can control app permissions through device settings. Disabling permissions may limit certain features.

10. CHILDREN’S PRIVACY

TRAQMART is intended for users who are at least 18 years old or the age required by applicable law to use marketplace and wallet-related features.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we may delete the information and restrict the account.

11. MARKETPLACE SAFETY AND CONTENT MODERATION

TRAQMART may review or moderate user-generated content to maintain marketplace safety.

We may remove, hide, restrict, or investigate:

Fake products

Scam or fraudulent listings

Inappropriate images

Offensive content

Misleading product descriptions

Prohibited products

Abusive behavior

Seller policy violations

Reports submitted by users

Users may report products through the app using the Report Product feature. Admins may review reports and take action where necessary.

12. THIRD-PARTY LINKS AND SOCIAL MEDIA LINKS

Seller profiles or shop pages may include third-party links, such as Facebook, Telegram, TikTok, or other social media links.

TRAQMART is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users should review the privacy policies of third-party services before using them.

13. INTERNATIONAL DATA PROCESSING

User information may be processed and stored on servers operated by our service providers, including Firebase and related cloud services. These servers may be located in different countries from the user’s location.

By using TRAQMART, users understand that their information may be processed and stored outside their country, subject to applicable data protection practices and service provider terms.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date at the top of this page.

If we make significant changes, we may notify users through the app, website, or other appropriate methods.

Continued use of TRAQMART after changes means users accept the updated Privacy Policy.

15. CONTACT US

If users have questions, requests, complaints, or concerns about this Privacy Policy or how data is handled, please contact us:

TRAQMART Support

Email: simplyfluttermm@gmail.com

Website: https://simplyfluttermm.com

Account Deletion Page: https://sites.google.com/view/deletion-traqmart/home

Developer / Company Name: Simply Flutter

Business Address: Yangon

We will review privacy-related requests and respond as soon as reasonably possible.