3 Tips To Use SMS Throughout The Client Lifecycle

SMS serves as an efficient consumer interaction tool for small and big organizations across many sectors, with 98 per cent read rates and 5x the response rates (compared to email). While many organizations utilize Transactional Bulk Sms at some point throughout the customer lifecycle, just a handful are able to optimize SMS conversations all the way through.



Acquire new customers

Our customers get much greater returns on their lead generation expenses by going beyond 160 characters and providing additional information (through SMS attachments) in a tailored SMS (via merge fields and regional language options). You may also modify the send times for your campaigns by sending them immediately, scheduling them for later, or staggered huge mailings over a period of time. Furthermore, SMS Squad clickthrough statistics, SMS replies, and missed call hits may all be used to assess campaign efficacy. These data may then be utilized to build the best SMS message and optimize send times.



Engage and interact with customers

Once a consumer has made a purchase, SMS Squad can assist you in conducting two-way customer interactions by SMS (for example, account balance inquiries) and keeping your customers informed with timely reminders/alerts. With SMS Squad Bulk Sms Packages, it's simple to:


  • Open up a 2-way communication channel – Receiving incoming SMS inquiries and setting up automatic SMS answers allows you to provide fast, on-demand information to your consumers.

  • Boost customer retention and renewals – Send your customers' mobile phones timely service expiration reminders, renewal alerts, frequent payment and service reminders, and other notifications. Integrate your application with the SMS Squad SMS API gateway to automate these notifications and reminders.

  • Easily capture data – Sending data collecting forms through SMS will help you gather data faster.


Build loyalty and get referrals

By distributing mobile-optimized surveys through SMS, SMS Squad makes it simple to collect client feedback. From the SMS Squad Sms Gateway, you can effortlessly design and deliver loyalty vouchers and tickets. Simply ask your consumers to text the recommendation information into your keyword or long codes, and your business's customer referral procedure will be simplified. You can also utilize SMS Squad data gathering forms to record referral interest and send them an autoreply with the referral offer/code.



More and more medium and small businesses are using Bulk Sms Messaging Services to communicate with their customers and reach out to new potential customers these days. So don’t be left behind in the competition and start using SMS messaging service as your chosen communication and marketing approach. SMSSQUAD is really helpful in promoting your brand all over the world. Visit now!