Terms & Conditions 

Last updated: 10 August 2026 

These Terms & Conditions apply to enquiries, bookings and orders placed with Tracy's Tasty Treats.

By placing an order or booking with Tracy's Tasty Treats, you agree to these Terms & Conditions.

1. About Tracy's Tasty Treats

Tracy's Tasty Treats is a home-based cake and treat business operated by Tracy Gordon.

Address:
52 East Fen Common
Soham
Ely
Cambridgeshire
CB7 5JJ

Email:
tracystastytreats38@outlook.com

2. Cake Enquiries and Quotes

All celebration cake and wedding cake enquiries are subject to availability.

To provide an accurate quote, we may need information including:

• Date required
• Number of servings
• Type of celebration
• Preferred flavour
• Cake design or colour ideas
• Any dietary or allergen requirements
• Collection or delivery requirements

Quotes are based on the information provided at the time of enquiry. If the requirements change, the price may also change.

A quote does not reserve a date.

3. Booking and Deposits

A booking is only confirmed once Tracy's Tasty Treats has confirmed the booking and the required deposit has been received.

The deposit amount will depend on the cake or order being booked and will be confirmed when the quote is provided.

A date cannot be guaranteed until the required deposit has been received.

Deposits are used to secure the booking date and may cover work and costs incurred in preparing for the order.

If a customer cancels an order, any amount retained will be considered in accordance with the circumstances of the cancellation and applicable consumer law.

4. Final Payment

The remaining balance must be paid by the date agreed when the booking is confirmed.

Where full payment has not been received by the agreed deadline, Tracy's Tasty Treats reserves the right to review or cancel the booking, subject to applicable consumer rights.

No cake will be released until the agreed balance has been paid in full.

5. Changes to Orders

Reasonable requests to change an order will be considered wherever possible.

Changes may affect the price of the cake, particularly where they involve:

• Different flavours
• Additional servings
• Changes to the design
• Additional decorations
• Changes to the collection or delivery arrangements
• Additional work or materials

Changes cannot always be accommodated, particularly close to the collection or delivery date.

6. Cake Designs and Photographs

Customers are welcome to provide photographs, colour schemes or design ideas for inspiration.

Because cakes are handmade, the finished cake may not be an exact replica of a reference photograph.

We will aim to reproduce the agreed design as closely as reasonably possible while allowing for the practical requirements of cake decorating.

We may use photographs of cakes made by Tracy's Tasty Treats for our website and social media unless the customer specifically asks us not to.

7. Allergens and Dietary Requirements

Tracy's Tasty Treats takes food allergies and intolerances seriously.

Our kitchen handles ingredients containing allergens. These may include, but are not limited to:

• Cereals containing gluten
• Eggs
• Milk
• Soya
• Peanuts
• Nuts
• Sesame

Other regulated allergens may also be present depending on the products and ingredients used.

Customers must tell us about any allergy or intolerance before placing an order.

We will provide allergen information for the products ordered and will discuss any specific requirements with the customer before accepting the order.

Although we take appropriate precautions, we operate in a kitchen where allergens are handled and cannot guarantee that any product is completely free from traces of allergens.

Customers should not assume a product is suitable for them without checking with us first.

8. Collection of Cakes

Collection arrangements will be agreed with the customer when the order is booked.

Customers should arrive at the agreed collection time.

Once a cake has been collected, responsibility for the safe transport, handling, storage and condition of the cake passes to the customer.

We will provide any appropriate storage or handling advice at collection.

9. Transport of Cakes

Cakes should be transported carefully and kept level during transport.

Where appropriate, we will advise customers on the safest way to transport and store their cake.

Tracy's Tasty Treats cannot accept responsibility for damage caused after collection as a result of incorrect transportation, handling, storage or placement of the cake.

10. Cake Storage

Customers are responsible for following any storage instructions provided with their cake.

Some cakes and decorations may require refrigeration or specific storage conditions.

Cakes should be kept away from excessive heat, direct sunlight and other conditions that may affect their appearance, structure or food safety.

Once the cake has been collected or delivered, Tracy's Tasty Treats cannot accept responsibility for deterioration caused by incorrect storage or handling.

11. Delivery

Where delivery is agreed, the delivery arrangements and any delivery charge will be confirmed with the customer before the order is finalised.

The customer is responsible for providing an accurate delivery address and ensuring that someone is available to receive the cake where required.

Any agreed delivery time is an estimated time unless a specific fixed delivery arrangement has been agreed.

12. Customer-Supplied Items

If a customer supplies decorations, cake toppers, photographs, ornaments or other items for use on a cake, these must be suitable and safe for their intended use.

Tracy's Tasty Treats cannot accept responsibility for damage to customer-supplied items that occurs during normal preparation or use on the cake.

13. Cancellation by the Customer

If you need to cancel an order, please contact Tracy's Tasty Treats as soon as possible.

The amount that may be retained following cancellation will depend on the stage of the order, costs already incurred and the circumstances of the cancellation.

Any cancellation or deposit terms will be applied fairly and in accordance with applicable consumer law.

Because celebration and wedding cakes are bespoke and/or perishable products, cancellation rights can differ from those applying to ordinary non-perishable goods.

14. Cancellation or Changes by Tracy's Tasty Treats

We reserve the right to cancel an order where circumstances outside our reasonable control prevent us from safely or reasonably completing it.

This could include serious illness, accident, equipment failure, loss of essential utilities, severe weather or another unforeseen circumstance.

If we need to cancel an order, we will contact the customer as soon as reasonably possible and discuss an appropriate remedy, including a refund where applicable.

15. Problems With an Order

If there is a problem with your cake or order, please contact us as soon as possible.

Please provide:

• Your name
• Details of the order
• A description of the problem
• Photographs where appropriate

We will investigate the matter and work with you to reach an appropriate resolution.

Nothing in these Terms & Conditions affects your statutory consumer rights.

16. Cake Shed Purchases

The Cake Shed is open at the advertised times and offers a selection of freshly baked cakes, brownies, cookies, traybakes and other treats.

The menu and availability may change from week to week.

Products are subject to availability.

Allergen information is available for Cake Shed products, and customers should ask about allergens before purchasing if they have an allergy or intolerance.

17. Product Appearance

Our cakes, bakes and treats are handmade.

There may occasionally be slight variations in:

• Colour
• Decoration
• Size
• Shape
• Toppings
• Presentation

These variations do not affect the quality or safety of the product.

18. Website Content and Copyright

All original content on this website, including photographs, branding, logos, text and designs, belongs to Tracy's Tasty Treats unless otherwise stated.

Content may not be copied, reproduced or used commercially without prior permission.

19. Website Information

We make reasonable efforts to ensure that information on this website is accurate and up to date.

Menus, prices, availability, photographs and other information may change from time to time.

20. Events Outside Our Reasonable Control

We cannot be held responsible for delays or failure to fulfil an order where this is caused by circumstances outside our reasonable control.

This may include severe weather, power failure, serious illness, equipment failure, supply problems, transport disruption or other unforeseen circumstances.

Where possible, we will contact the customer promptly and seek a reasonable solution.

21. Privacy

Personal information provided to Tracy's Tasty Treats will be used only as reasonably necessary to deal with enquiries, quotes, bookings, orders and customer communications, and will be handled in accordance with applicable data protection law.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to an order will be the version in force when the relevant booking or order is agreed.

The Last updated date at the top of this page will be changed whenever these Terms & Conditions are updated.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects any statutory rights that cannot legally be excluded.

24. Contact Us

If you have any questions about these Terms & Conditions, a booking or an order, please contact:

Tracy's Tasty Treats
📍 52 East Fen Common, Soham, Ely, Cambridgeshire, CB7 5JJ
📧 tracystastytreats38@outlook.com