Effective Date: June 28, 2026
At Trackora, we prioritize your family's safety and your personal privacy. This Privacy Policy explains how Trackora ("we," "our," or "us") collects, uses, stores, and protects your information when you use the Trackora mobile application ("App") and associated backend services.
Please read this policy carefully. By registering an account and using the App, you consent to the collection and use of your information as described herein.
1. INFORMATION WE COLLECT
To provide our real-time tracking and safety features, we collect the following types of information:
A. Location Information (Precise & Background Location)
- Real-Time Tracking: We collect precise geographic coordinates (latitude, longitude, speed, and accuracy) of children linked to a parent.
- Background Location Access: The App collects location data even when closed or not in active use to ensure parents receive live updates and geofencing triggers.
- Smart Throttling: To optimize device battery usage, location data is only updated on the server when a user moves at least 10 meters or based on your custom tracking interval.
B. Account & Registration Data
- Personal Information: When you create an account, we collect your Name, Email Address, and Phone Number (optional).
- Credentials: We store securely hashed passwords to verify your identity during login.
- Family Linkage: We store secure connections between parent accounts and child accounts (linked via secure QR code scanning).
C. User Content & Audio Data
- SOS Recording: When a child activates the SOS Panic button, the App records audio via the microphone and uploads this data to our secure storage server so that parents/guardians can access it during emergencies.
- Support Tickets: Any messages, issues, or details submitted through our "Help & Support" portal are sent to our support desk.
D. Device Identifiers & Usage Data
- Push Notification Tokens: We collect your Firebase Cloud Messaging (FCM) token to send instant SOS, geofence exit/entry alerts, and location update pings.
- Basic Diagnostics: We collect crash logs and diagnostic statistics to maintain App stability.
2. HOW WE USE YOUR INFORMATION
We use the collected data solely to deliver, maintain, and optimize safety features:
- To share the child's live location with their linked parent/guardian.
- To detect geofence breaches (exiting/entering safe zones) and trigger alerts.
- To play SOS alarm notifications and provide audio streams in emergencies.
- To respond to your customer support requests via hello@webappdigitalsolutions.com.
- We do NOT sell, lease, or monetize your location data or personal information to third-party advertisers.
3. DATA STORAGE & SECURITY
- Data Security: All personal data and location histories are stored on secure cloud databases (Firebase Firestore / SQL Server). Passwords are encrypted using standard secure hashing (bcrypt).
- Uniform Access Control: Uploaded media (like SOS voice notes) is protected using secure tokens to prevent unauthorized public access.
4. USER CONTROL & CONSENT
- Revoking Consent: You can enable or disable background location access at any time through your mobile device settings. However, disabling location permissions will stop the tracking features from working.
- Account Deletion: Users can contact us to request the complete deletion of their account and associated location history.
5. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Email: hello@webappdigitalsolutions.com
Support Portal: Managed via WebApp Digital Solutions