Houston Towing & Recovery (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our towing and roadside assistance services in Aldine, TX, and surrounding areas.
Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Billing address
Payment information (processed securely through third-party providers)
Vehicle and Service Information
Vehicle make, model, and license plate number
Location of your vehicle for service purposes
Service request details (e.g., towing, jump-start, lockout)
Technical Information
IP address
Device and browser type (if you use our website)
Pages you visit on our site and the time spent
How We Use Your Information
We use the collected information to:
Provide and manage towing and roadside assistance services
Process payments and send service receipts
Communicate with you regarding service requests, updates, or promotions
Improve our services and customer experience
Comply with legal requirements and protect against fraud
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only with:
Service providers who help us deliver our services (e.g., payment processors, dispatch services)
Law enforcement when required by law or to protect our rights and property
Insurance companies if requested by you for claims purposes
Data Security
We use reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, or unauthorized access. However, no method of transmission over the internet or storage system is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information
Opt out of receiving marketing communications
Request a copy of the information we hold about you
To exercise these rights, contact us at the details below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can manage cookie settings through your browser, but disabling cookies may limit site functionality.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Effective Date” changed accordingly.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Houston Towing & Recovery
Houston, TX 77060
Phone: (281) 305-5656