Contact us

Hours & appointments

Call or email to book an appointment: 09953607988

Monday to Wednesday 9 a.m.–6 p.m.

Thursday to Friday 9 a.m.–8 p.m.

Saturday 9 a.m.–6 p.m.

Closed on Sundays

Visit us

G-296, Street no:4, near Peer Baba Road, Adhyapak Nagar, Nangloi, New Delhi, Delhi, 110041 . 

Privacy Policy of Total Solution Services

At Total Solution Services, we respect and value the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your information.

1. Information We Collect

We collect the following types of information when you use our services:

• Personal Information: Name, phone number, address, email, and other contact details provided during booking or communication.
  
  

• Service Information: Details about the appliances being repaired or serviced, such as model numbers, issue descriptions, etc.
  
  

• Usage Data: Data regarding your interaction with our website, booking system, or any communication tools (e.g., WhatsApp, email).
  
  

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide the requested repair services and ensure timely communication.
  
  

• To send appointment confirmations, reminders, and service updates.
  
  

• To improve our services based on feedback and customer interactions.
  
  

• For billing purposes and processing payments (if applicable).
  
  

3. Data Protection and Security

We take reasonable security measures to protect your personal data. This includes:

• Using encryption for sensitive information transmitted via our website or communication channels.
  
  

• Limiting access to your personal data to authorized employees and technicians only.
  
  

• Ensuring confidentiality agreements are in place with all our employees and service partners.
  
  

4. Sharing of Information

We do not share your personal data with third parties except:

• Service Providers: We may share limited information with trusted third-party service providers who assist us in providing services (e.g., payment processors).
  
  

• Legal Compliance: If required by law or to protect our rights, we may disclose your information to law enforcement authorities or regulatory agencies.
  
  

5. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

You have the right to:

• Request access to your personal data and correct any inaccuracies.
  
  

• Request deletion of your personal data, subject to legal requirements.
  
  

• Opt-out of receiving promotional emails or messages from us.
  
  

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns about our privacy practices, you can contact us at:
Phone: [9953607988 , 8368222421]
Email: [jdhiman7988@gmail.com]