Office Hours

The office is open from Monday to Friday between 8.30 am to 5.00 pm by appointment only. Please contact our office to arrange an appointment with one of our staff members.

If you require service outside these hours, all you need to do is phone 0437 850 135.


Electricity, Gas & Telephone

It is up to the tenant to connect these services prior to moving into the property. If you have difficulty connecting these services, please contact our office and we may be able to help.


Rental Payments

You need to pay your rent in advance at all times. If at any time you are unable to make a rental payment, please contact our office. If we do not receive your rental payment and you have not contacted us, then this may lead to you being issued with a Termination Notice. So please let us know if you are going to be late with a rental payment.


Property Condition Report

This report is very important to you as it outlines the condition of the property at the commencement of your tenancy and will be used when you vacate the property to determine if there are any variations that you need to reinstate.

We will provide you with this report when you sign the tenancy agreement. You should review the Report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.

It is also very important that after you have reviewed the report that you return it to us within 7 days of the commencement of your tenancy.


Rental Bond

Your rental bond will be lodged with the Residential Tenancies Authority and is held as security against any unpaid rent or damage to the property. Shortly after lodgement, you will receive written confirmation from the Residential Tenancies Authority that they have received your rental bond and will provide you with a Rental Bond Registration Number.

Your rental bond will be refunded to you promptly after you have vacated the property provided that your rent is up to date and there are no monies owing for cleaning or repairs to the property.


Inspections During Your Tenancy

During the course of your tenancy, the Property Manager may inspect your property. We will contact you by way of Entry Notice (Form 9) in advance to arrange a time and will always ensure that we give you at least 7 days' notice.


Repairs & Maintenance

All requests for repairs and maintenance must be in writing to our office, either via email, our website or you can come into our office and fill out our Tenant Repairs & Request Form.

In the event of an urgent repair, you can contact our office by way of phone, should you call outside office hours, and your Property Manager is uncontactable, arrangements for repairs can be made directly with the tradespeople.

Your Property Manager will attend to all non-urgent repairs within one business day, however, in many instances it will be necessary to obtain the owner`s approval before any work can commence.


Keys

We will retain a duplicate key in a secure location at our office, the reason we do this is in case we need to secure access in an emergency.

If you do want to change any of the locks at the property, you will need to speak with your property manager first and then supply us with a spare set of the new keys.


Insurance

The owner`s insurance cover on the property does not extend to cover your belongings. We strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft and other perils.

In the event that you, another occupier, or visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner`s insurance cover.


Sub-Leasing

Your tenancy agreement states the maximum permissible number of people who can occupy the property. If there is any change in either the original occupants or any additional occupants, please notify your Property Manager immediately.

Unfortunately, you are not allowed to sub - let your property without the owner`s consent. So, if you would like to sub - let your property talk to your property manager first.


Termination Of A Tenancy Agreement

Your tenancy agreement is a legal contract providing protection for both you and the property owner. You can only terminate this agreement in one of the following ways:

If you intend to vacate at the end of your tenancy agreement, you are required to give 1 months' notice in writing to our office prior to the expiry of your agreement. If you are on a periodic lease you are required to give 2 weeks' notice in writing to our office.

If any unforeseen circumstances arise and you have to vacate the property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately.

In this situation we will endeavour to find another tenant to take over your tenancy obligations. If this occurs, you will be responsible for the following:

If you would like to give us notice of your intention to vacate the property, you may use one of our Notice of Intention to Leave Form. This form can be downloaded and printed from our website, or you can come into our office and collect a form.

A Notice of Intention to Leave Form may be sent to us using one of the following methods:

Unfortunately, we cannot receive Vacating Notices over the phone as they are not legally permissible.

In addition to the information provided above, more information about renting can be found in the consumer booklet called Renting A House or Unit in Pocket Guide For Tenants (Form 17a). This booklet was provided to you when you signed the tenancy agreement.

Should you wish to discuss any of these matters please contact our office.




Our Mission...

“We are committed to changing the way property management is done.”

“We are committed to doing property management the right way.”