Tornado Terrain 754.444.0884

Terms

If there are any questions regarding terms of service that is not covered here or unclear please contact us before accepting quotes.

Service with Materials: (ie: Fencing, sod, mulch, etc)

Term Agreement - By accepting a quote or the commencement of work, through verbal or other, you are agreeing to the terms of this agreement.
Deposit for Materials - For any job that needs materials, a deposit equal to the cost of that material must be paid in full before TTI orders the materials. Some materials are in stock locally, some may need to be special ordered.
Scheduling the Work - Once the materials are obtained, the work will be scheduled in the work queue.
Payment for Service - Payment in full for the service is due at the completion of the work. See payment options below.
Late Fee - If payment in full is not received within 7 calendar days, a $100 late fee is added to the account.
Collection - If payment in full is not received within 14 calendar days, the account will go to a collection agency and the customer will be responsible for all related costs including attorney's fees and costs before filing suit, hiring litigation, after judgement and on appeal.

Service with No Materials:

Scheduling the Work - Once the customer approves the quote, the work will be scheduled in the work queue.
Payment for Service - Payment in full for the service is due at the completion of the work. See payment options below.
Late Fee - If payment in full is not received within 7 calendar days, a $100 late fee is added to the account.
Collection - If payment in full is not received within 14 calendar days, the account will go to a collection agency and the customer will be responsible for all related costs including attorney's fees and costs before filing suit, hiring litigation, after judgement and on appeal.

Payment Options

There are a number of options when processing your payment, please let us know what works best for you. If you would prefer to use a card to make payment, you will do so from your computer or phone. We do not take card info over the phone or in person. If you wish to make a payment electronically, please let us know prior to accepting the quote, so we can include processing fee.

See below for more information or contact us with any questions.

TTI Does Not Accept:

IOU's, COD's, or Money Orders.

Cash or Checks:

TTI quotes are based upon payment by cash or check (cashier, business or personal).
Call to arrange for someone to stop by and pick up payment or mail the check to 3804 NW 126 Ave., Coral Springs, FL. 33065
Checks are not considered "paid" until they have been deposited / payment has cleared.
Customers who write a check with Insufficient Funds will be charged and additional $100.00.

Electronic Payment / Credit Cards:

In an effort to provide the most competitive pricing to our customers, our cost does not calculate any service charges for credit cards processing and therefore are not calculated into TTI quotes. Customers who prefer to use a credit card for payment should notify the company and ask for an invoice adjustment.
We will accept electronic payment through our merchant service provider or other electronic transfer.
We accept All Credit cards
To pay with Credit / Debit Card you will follow the link to your invoice. Along the top of the web page a "pay now" button will now be available. Follow the instructions online to process your secure payment.
A 3.25% charge will be added to the total to offset the cost.
Credit card payment can be made using PayPal.

Conditions of Service

Privacy Policy - Tornado Terrain does not give out any personal information about our customers to any outside service or company at any time without consent of the customer.
Title to the Service - All installations are labeled and referred to as custom. Title to the service shall be and will remain vested in Tornado Terrain Inc until fully paid for.
Materials Warranty - Tornado Terrain Inc.© will not be held responsible for warranty or lack of one directly associated with product or materials used as well as installation of such product.
Materials Cost - TTI cannot guarantee the cost of materials from suppliers at the time of estimate. Every effort is made to give an accurate price but it may be higher by the time a customer accepts a quote and pays the deposit than it was on the original estimate date.
Refusal of Service - Tornado Terrain Inc. reserves the right to refuse, suspend or cancel service at any time without prior notification.
Damage of underground utilities, pool, or sprinkler lines. When we start a project that requires digging we have underground utilities marked for our safety. These only include Gas, Powerlines, main sewer ines, AT&T, Comcast, and other pertinent utility providers to your property. We do not mark for private services including pool supply lines, drain lines, sprinkler lines, low or high voltage additions that are made after the utility providers meter. All other services are the responsibility of the home owner. Our suggestion in regards to sprinkler lines is to repair damages after the fence work is completed. Any broken pipes will be easy found and easier to repair at that time.
Claims - All claims must be made within 5 days.

Call if you are interested in a recurring service contract.

Warranty of Services

We stand behind all of the work we perform.

If there is ever an issue, please contact us immediately, so we can send someone out to evaluate the issue or provide you with additional instructions. We will work to find the best solution to resolve your issue.

Warranty of Materials

In an effort to be competitive and offer a variety of products, types, styles, and more, we work with a number of Manufacturers, Suppliers, Local Distributors. We work to find quality products that we can stand behind or meets your needs. Although we offer these options, we have no control over these companies and further more have no control over their warranty or lack of warranty. If there is any concern regarding your project, please contact us for information about your specific project. If you have an issue with a specific product please contact us so we can gather additional necessary information and we can work on your behalf for any warranty issue.

W.O.M. Pressure Treated Lumber Wood

We only purchase Number 2 rated for outdoors, Above ground, and ground contact pressure treated lumber or better. Pine is the wood that is most common, unless other special wood was chosen, requested, or needed to match existing material. We generally purchase products from Pro Wood or Yellawood. These are two of the largest lumber producers around. Information about their warranties can be found at their websites. Generally there is a Limited Lifetime Warranty from certain types of defect. The warranty only covers material.

W.O.M. Chain Link Fence

The manufacturers we use for Chain Link Fence materials build and design the material heavier or meeting the minimum requirements outlined in American Society of Testing and Materials (ASTM) Specification A 392. Manufacturer has a Limited Lifetime Warranty for the original owner.

W.O.M. PVC Vinyl Fence

In order to offer a larger selection in colors and styles we use a number of Manufacturers including Veka, Master Halco, and more offer a Manufacturer warranty. For information about the specific material ask your contact person for more information.

Repairs

A large portion of work we perform is labeled as custom and void most material warranties, by performing necessary tasks such as cutting of materials to length or by attaching hardware. This is why we are selective in choosing quality hardware that we can stand behind. If you have an issue with a repair that we made we can not guarantee the repair we made will be perfect. In some cases an issue may arise, so don't hesitate to contact us. We will work to correct the issue with repair when it's possible. Your satisfaction is our number 1 priority, so rest assured we will work for the best result. We specialize in the repair of fencing which sets us apart from others who only know installation. Allow us the opportunity to repair your fence when others can't.

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