By placing an order with Top Tier China Hire, the customer agrees to the following terms and conditions.
Please note that the crockery supplied by Top Tier China Hire is Vintage/Antique and is therefore extremely fragile.
Top Tier China Hire will not be responsible for any injury or damage to persons or property arising from the goods, however caused.
Top Tier China Hire will not accept liability for any claims that arise from any event concerning or involving items hired by Top Tier China Hire, under any circumstances. All items hired remain the property of Top Tier China Hire.
A 50% hire deposit will be required on the date of booking. The balance of the Hire Charge and the Deposit towards Damage must be paid in full 2 weeks before the hire period.
For example, if you make a booking 4 weeks before the event that is worth £200, 50% of the hire price will be required on the date of booking (in this example, £100, as it is half of £200). 2 weeks before the event, the remaining balance of the hire must be paid in full (in this example, a further £100 must be paid, totaling £200 paid for the hire).
For information on the Damage Depost, please see below.
The hire period is 4 days, however this can be extended subject to prior agreement with Top Tier China Hire, and will be subject to an additional fee of 20% of the entire hire fee (not including any delivery charges) for each extra day.
For example, if you require the items for a 5th day, and you had already paid £200 for the hire, 20% of the cost of the hire would be payable for the added day (in this example, 20% of £200 is £40, meaning a further £40 would be payable for the extra day).
Due to the delicate nature of our goods, Top Tier China Hire would prefer to deliver and collect all hired items, at a cost of £0.55p per mile unless within a 10 mile radius. If circumstances dictate that the hirer requests to organise transport, then this should be discussed at the time of booking.
When goods are delivered to the customer, we ask that the customer inspects the goods and signs the delivery note. In the unlikely event of any shortage or damage, the customer shall notify Top Tier China Hire at the time of delivery. If the customer fails to perform an inspection of the goods under the conditions of the contract, the goods will be deemed to have been delivered in a clean and undamaged condition.
Please note, we check, double check and triple check all of our items, with a detailed list attached to each storage box the china is stored.
Under no circumstances will hired items be left at unattended premises.
The customer agrees to arrange collection of the hired goods by Top Tier China Hire on the return date as agreed at the point of booking.
A refundable damage deposit of £100 or 25% of the hire cost (whichever is the greater) will be required for all hire items and will be refunded once the order has been returned and checked for any damage or loss of items. The customer will be informed within 4 working days if there are any damaged or missing items to the order.
Shortages and / or damage to the hired goods will be charged at 5 times the item hire price and deducted accordingly from the damage deposit. If the customer breaks or damages more items than the damage deposit covers, the customer will be invoiced for any extra costs.
Damage deposits will be returned within 4 working days of the return of the order, either in full or deducted according to any breakages.
In the event of a breakage, Top Tier China Hire kindly asks the customer return the breakages for our records.
For example, should a teapot, that is hired for £3, sustain damage, the charge would be 5 times the hire price (in this example £3 x 5 = £15, which would be deducted from the £100 Damage Deposit, meaning you would be refunded £85 of your £100 Damage Deposit).
In the event of a cancelled forward booking less than 1 week prior to the delivery date for the hire, 50% of the lost hire charges will be payable by the hirer to Top Tier China Hire. Any cancellations within 24hrs of the delivery date for the hire will be charged at the full rate.
Our Vintage/Antique China and Glass is very delicate and precious to us. Each item must be washed and dried very carefully by hand. Under no circumstances should a Dishwasher be used. We at Top Tier China Hire prefer to wash returned items ourselves, reducing any risk of damage and to make sure each piece is clean and ready for our next client.
All we ask is that any food residue be gently removed and cups emptied of liquid before packing carefully in their original boxes ready for collection.