Privacy Policy

Effective Date: July 22, 2026

This Privacy Policy explains how Tooltown ("the Game," "we," "our," or "us") collects, uses, stores, and protects your information when you play our game on the Meta Quest platform.

The Game is intended for teens and adults. We do not knowingly collect personal information from children under the age of 13 (or the applicable minimum age in your region) without verifiable parental or guardian consent. If we become aware that we have collected such information without the required consent, we will take reasonable steps to delete it as soon as practicable.

Information You Provide

When you create an account, we collect:

Your username

Your account identifier

You create your account using a username and password. Your password is never stored by us. Instead, it is securely processed and managed by our authentication provider, Firebase Authentication. Passwords are stored only as secure cryptographic hashes by the authentication provider and are never accessible to us.

You may also provide:

Feedback or support requests you send us

Automatically Collected Information

Through the Game and our service providers, we may collect:

A unique player identifier

Gameplay statistics and progression

Multiplayer session information

Device information, such as your headset model and operating system version

Crash reports, diagnostics, and performance information

Timestamps and network information necessary to provide online multiplayer services

We do not intentionally collect precise location data, contacts, photos, microphone recordings, or camera footage unless a future feature specifically requests your permission.

Multiplayer Services

The Game uses Normcore to provide online multiplayer functionality.

Normcore processes the information required to connect players, synchronize gameplay, and maintain multiplayer sessions. Information processed by Normcore is subject to its own privacy practices.

Backend Services

The Game uses Google Firebase to operate online features.

Firebase may be used to provide:

User authentication

Cloud Firestore or Realtime Database

Cloud Functions

analytics (if enabled)

Crash Reporting

Performance Monitoring

Firebase may collect technical information such as device identifiers, application performance metrics, crash logs, and other information required to provide these services.

How We Use Your Information

We use the information we collect to:

Create and manage player accounts

Authenticate users securely

Provide online multiplayer functionality

Save player progress and settings

Improve gameplay and game balance

Diagnose crashes and technical issues

Detect cheating, abuse, unauthorized access, or violations of our Terms

Maintain the security and reliability of our services

Comply with applicable legal obligations

We do not sell your personal information.

Sharing Your Information

We may share information only:

With trusted service providers, including Google Firebase and Normcore, to provide the Game's online functionality

When required by law, legal process, or a valid government request

To protect the rights, safety, or security of our users, our services, or others

Data Retention

We retain your information only for as long as necessary to provide the Game's services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain your account.

Data Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting data over the Internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Object to or restrict certain processing activities

Request a copy of your data where required by law

To exercise any applicable rights, please contact us using the information below.

Third-Party Services

The Game relies on third-party services that maintain their own privacy policies, including:

Meta Quest Platform

Google Firebase

Normcore

Your use of these services is also subject to their respective privacy policies.

International Data Transfers

Your information may be processed or stored in countries outside your country of residence. Where required by applicable law, appropriate safeguards will be used to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date at the top of this policy. Your continued use of the Game after any changes become effective constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: tooltown.commence006@passinbox.com

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