Welcome to Tomato Support.
Tomato is a screen time control app designed to help you reduce distractions, build healthier habits, and spend more time away from your phone.
Need help with Tomato?
Email us at:
trytomatoapp@gmail.com
You can also submit a support request here:
https://docs.google.com/forms/d/e/1FAIpQLSeud6Jcy5dhakHlZT5t1aXYhsJt-jiy0nU6c3msM8e2b8Dctg/viewform?usp=header
Please include a clear description of the issue, your device model, and your iOS version. Do not include passwords, banking information, or other sensitive personal information.
Tomato uses Apple’s Screen Time features to help block selected apps and track usage related to your goals. Tomato cannot access the private content inside your apps.
Make sure Screen Time access is enabled for Tomato and that you selected the correct apps. You can also try closing and reopening Tomato or restarting your device.
Open Tomato, go to the paywall or subscription screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used to make the purchase.
Subscriptions are managed through Apple.
On your iPhone:
Open Settings
Tap your name
Tap Subscriptions
Select Tomato
Tap Cancel Subscription
Deleting the app does not automatically cancel a subscription.
Tap Restore Purchases in the app. If Premium is still unavailable, contact support and include the approximate purchase date. Do not send your full payment information.
Payments and refunds are handled by Apple. You can request a refund through Apple’s Report a Problem service.
Tomato stores app settings and usage-related information needed to provide its features. To request help deleting your data, contact:
trytomatoapp@gmail.com
No. Tomato does not sell your personal information.
For more information, read our Privacy Policy:
https://sites.google.com/view/tomato-screen-time-privacy/home
App name: Tomato: Screen Time Control
Support email: trytomatoapp@gmail.com
We aim to respond to support requests within 2–3 business days.