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Amazon (FC Associate)
12/03/21 - Current
Reduced time (36hr/week) position. Stow, Problem Solve, and ISS (Inbound Support System) roles. 12 Hour Night Shift
ISS Representative & Ambassador
This role deals with mass inventory database assessments/corrections through trouble tickets
ISS certification completed and held admin level permissions in some applications
Properly resolve tickets in a timely manner to meet SLA goals
Responsible for clear communication with CISS (Central Inbound Support System) Lead through Slack
Handled a multitude of tickets with different CTI's (Category, Type, Item) for example ACES escalation, hazmat, bin check, etc.
WAVE work: This is a round trip process of handling tickets that cuts out CISS scheduling product picks that would be transported via conveyor downstairs to the ISS area (Desk Tickets), this work encapsulated a Pick, Stow, Problem Solve, and ISS role all at once
Trained associates in ISS with a range of original positions
Problem Solve
This role deals with fixing inventory database mismatches, doing product assessment, and is rate based
Accomplished 3x standard rate by the third day within the role.
Commonly chosen to monitor reactive work, this is work that pertains to customer orders, and must be done very timely and accurately
Stow
This role deals with the stocking of product into prime bins (the shelving units that the robotics move)
Averaged 7,000 to 11,000 items for a three-day period
Kroger (E-Commerce Clerk)
04/08/20-12/09/21
Part time position. Fulfilled multiple positions within the Clicklist department, including marshal, picker, and attender. These positions range from the physical shopping of items accurately and timely, to management of payouts in excess of 10-15 thousand dollars a day. Answering phone calls, providing quality customer service, and understanding of the many corporate softwares such as BayMax to efficiently understand all customer situations and altercations.
Prepare Properly Adjusted Receipts
Friendly Phone Call Interactions
Shop Productively w/ Product Knowledge
Provide Customer Comment Feedback
Load Orders Safely
RPM Transmissions (Automotive Tech)
02/05/19 - 03/20/20
Full time position. Responsible for the removal and installation of many auto manufacturer’s transmissions, this includes diagnosis and experience with multiple scan tools to ohm’s law being applied to electronic analysis. Responsible for tear down of most transmissions, and rebuilds of Honda Transmissions including (baya, bdha, byba), GM Transmissions including (4L60e), and Ford Transmissions including (5R55W). Total I have built 12 transmissions without guidance. Other component analysis must be done when doing repair and replace work such as assessment of axles, wheel bearings, critical mounts, etc. Experience with differential rebuilds, engine rebuilds, and competent taking on any automotive work.
Utilize Scan Tools - Diagnostics
Removal and Replacement of Automotive Parts
Transmission Rebuilds
Transmission Disassembly and Cleaning
Solvay Specialty Polymers (Summer Intern)
06/13/18 - 08/03/18
Full time position. Responsible for working with a team to organize 30 years of records aligned with corporate record retention policies. Contributed to office remodeling and personnel reorganization activities such as: painting, assembly of furniture, moving of cabinets, and assisting with general office duties. Perfect attendance, often stayed late and came in early to complete work.
Follow Retention Policy
Document Management
Office Remodeling
General Office Assembly and Reorganization
McDonalds (Crew Position)
09/19 - 02/17/19
Responsible for kitchen duties, following cooking procedures for all products made and proper assembly of customer orders. Contributed in multiple positions dealing with customers such as food delivery, therefore leading to things like order corrections and further customer support abilities.
Prepare Food Efficiently and Properly
Cook Food to Policy
Manage Product Delivery
ACTIVITIES
ACTIVITIES
CyberPatriot (Team Member)
2015, 2016, and 2017
In 2015, our team competed in the Gold tier, while in 2016 and 2017 it was in Platinum tier. 2015 and 2016 we placed first in state. All three years we made it to regional competitions, but did not proceed farther. This took place through my respective High School, and allowed for cyber security knowledge to be utilized in virtual machines to further secure them. This required the use of both Windows and Ubuntu and dealt with things like possible backdoor entries being solved.
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