Research, Teaching & Service

Professor Huang is an award-winning scholar & educator. He is interested in business analytics, AI, new business models, operations-marketing interface, supply chain management, service operations, and sustainable operations. His research articles have been published in top business journals such as Manufacturing & Service Operations Management, Marketing Science, Management Science, and Production and Operations Management. He has won various research & teaching awards including the 2023 INFORMS Workshop on Data Science Best Paper Award, 2018 POMS Wickham Skinner Early Career Research Accomplishments Award, the 2018 Most Influential Paper Award in Service Operations, the 2015 Wickham Skinner Best Paper Award,  the Teaching Star Award, among others. He has taught courses in business analytics, operations and supply chain management at undergraduate, graduate and PhD levels. He has consulted with various companies such as General Mills, Synergies, among others. He was the William S. McKiernan Family ’78 Faculty Fellow & tenured associate professor at the Carroll School of Management, Boston College, Chestnut Hill, MA. 

He is an Associate Editor for Manufacturing & Service Operations Management, Service Science, Decision Sciences, Naval Research Logistics, and IISE Transactions, and a Senior Editor for Production and Operations Management. His service to the research communities was repeatedly recognized by various Service Awards including the Management Science Meritorious Service Award (2023, 2019), the M&SOM Meritorious Service Award four years in a row (2017, 2018, 2019, 2020), and the Production and Operations Management Outstanding Reviewer Award (2017).

Publications

(Papers in pdf downloadable at SSRN)

1. Frazelle, Andrew, Huang, Tingliang, and Wei, Yehua. 2024. Service networks with open routing and procedurally rational customers. Production and Operations Management, published online Ahead of Print. 

2. Wang, Jingqi, Huang, Tingliang, and Lee, Junghee. 2023. Cross-licensing in a supply chain with asymmetric manufacturers. Manufacturing & Service Operations Management, published online Ahead of Print. 

3. Liu, Jinyi, and Huang, Tingliang. 2023. Erratum on “Competing for Recommendations” Model by Zhou and Zou (2023). Marketing Science, published online Ahead of Print. 

4. Zha, Yong, Li, Quan, Huang, Tingliang, and Yu, Yugang. 2023. Strategic information sharing of online platforms as resellers or marketplaces. Marketing Science, published online Ahead of Print.  

5. Ren, Hang, and Huang, Tingliang. 2022. Opaque selling and inventory management in vertically differentiated markets. Manufacturing & Service Operations Management 24(5) 2543-2557.

6. Yoo, Onesun, Huang, Tingliang, and Arifoglu, Kenan. 2021. A theoretical analysis of the lean startup method. Marketing Science 40(3) 395-591. Lead Article.

7. Huang, Tingliang, and Yin, Zhe. 2021. Dynamic probabilistic selling when customers have boundedly rational expectations. Manufacturing & Service Operations Management 23(6) 1333-1682. 

8. Huang, T., Ren, H., and Chen, Y. 2018. Consumer return policies in competitive markets: An operations perspective. Naval Research Logistics 65(6-7) 462-476.

9. Ren, H., Huang, T., and Arifoglu, K. 2018. Managing service systems with unknown quality and customer anecdotal reasoning. Production and Operations Management  27(6) 1038-1051. Finalist, 2016 INFORMS IBM Service Science Best Student Paper Award Competition

10. Huang, T., Liang, C., and Wang, J. 2018. The value of “Bespoke”: Demand learning, preference learning, and customer behavior. Management Science 64(7) 3129-3145.

11. Ren, H. and Huang, T. 2018. Modeling customer bounded rationality in operations management: A review and research opportunities. Computers & Operations Research 91 48-58. (Invited review paper by the Editor-in-Chief of Surveys in Operations Research and Management Science, a continuation of the renowned Handbooks in Operations Research and Management Science series, later incorporated to Computers & Operations Research.)

12. Huang, T., Yin, Z., and Chen, Y. 2017. Managing posterior price matching: The role of consumer boundedly rational expectations. Manufacturing & Service Operations Management 19(3) 385-402. M&SOM Review Blog for this article

13. Yang, Y., Yu, Y., and Huang, T. 2017. Myopic analysis for multi-echelon inventory systems with batch ordering and nonstationary/time-correlated demands. Production and Operations Management 26(1) 31–46.

14. Huang, T. and Liu, Q. 2015. Strategic capacity management when customers have boundedly rational expectations. Production and Operations Management 24(12) 1852-1869.  Semi-Finalist in the 2013 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition

15. Huang, T. and Yu, Y. 2014. Sell probabilistic goods? A behavioral explanation for opaque selling. Marketing Science 33(5) 743-759. 

16. Huang, T. and Chen, Y. 2014. Service systems with experience-based anecdotal reasoning consumers. Production and Operations Management 24(5) 778–790. Winner, 2018 Most Influential Service Operations Paper (out of 61 service operations papers published in Production and Operations Management from 2015 to 2016)

17. Huang, T., Allon, G., and Bassamboo, A. 2013. Bounded rationality in service systems. Manufacturing & Service Operations Management 15(2) 263-279. Finalist, 2016 INFORMS Service SIG Best Paper Competition (among all published papers in service management across all journals in the last three years)

18. Huang, T. and Van Mieghem, J. A. 2013. The promise of strategic customer behavior: On the value of click tracking. Production and Operations Management 22(3) 489–502.

19. Huang, T. and Van Mieghem, J. A. 2013. Clickstream data and inventory management: Model and empirical analysis. Production and Operations Management 23(3) 333–347. Winner of the 2015 WICKHAM SKINNER Best Paper Award published in Production and Operations Management during 2014 (out of approximately 150 papers published in that journal). This research has been covered by media: CBS News: What a Bricks-and-Mortar Business Can Learn From Website Analytics and  Kellogg Insight: From Web Visits to Firm Orders: Analyzing Web Visitor Click Data to Streamline Sales Efforts.

20. Benjaafar, S., ElHafsi, M., and Huang, T. 2010. Optimal control of a production-inventory system with both backorders and lost sales. Naval Research Logistics 57(3) 252-265.

Sample Working Papers

21. Does AI reduce inequality? A study with a new occupational AI exposure measure (with Yuanyang Liu and Chuanren Liu), download paper from ssrn. (2023 INFORMS Workshop on Data Science Best Paper Award)

22. Probabilistic selling with customization? A theoretical analysis (with Zhe Yin), download paper from ssrn.

23. Impact of social learning on consumer subsidies and supplier capacity for green technology adoption (with Hang Ren and Georgia Perakis), download paper from ssrn.

24. Product return policies: The impacts of vertical bargaining and contracting with retail competition (with Chengzhang Li and Yufei Huang), under revision.

25. A novel return policy: Negotiating refunds without returns (with Ziqin Gao, Ganquan Huang, Yan Liu and Yugang Yu), under revision. (2024 POMS College of Service Operations Management Best Student Paper Competition Finalist)

Editorial Positions

• Associate Editor for Manufacturing & Service Operations Management, 2024-

• Senior Editor for Production and Operations Management, 2019-

• Associate Editor for Service Science, 2024-

• Associate Editor for IISE Transactions, 2024-

• Associate Editor for Decision Sciences, 2020-

• Associate Editor for Naval Research Logistics, 2021-

• Editorial Review Board Member for Production and Operations Management, 2015-2019

• Editorial Review Board Member for Management and Business Review (MBR), 2019-2022

• Invited Special Issue Editor for Surveys in Operations Research and Management Science

 Doctoral Students 

• Principal Advisor for Jinyi Liu.

• External Advisor for Ganquan Huang.

• External Advisor for Ziqin Gao, one of her dissertation papers is a Finalist in the 2024 POMS College of Service Operations Management Best Student Paper Competition.

• Principal Advisor for Hang Ren at UCL School of Management, University College London, 2013-2018 (One of his dissertation papers is a Finalist in the 2016 INFORMS IBM Service Science Best Student Paper Award Competition). Placement: Assistant Professor, School of Business, George Mason University, Virginia, USA.

• External Advisor for Zhe Yin at Huazhong University of Science and Technology, graduated in 2015 and placed at School of Management, Shanghai University, now associate professor at University of Science and Technology of China (USTC), Hefei, Anhui, China. 

• External Appraiser for Longyuan Du, University of Toronto, 2018, now Assistant Professor in business analytics and information systems at the School of Management, University of San Francisco, California, USA.

Honors & Awards

• 2024 POMS College of Service Operations Management Best Student Paper Competition Finalist 

• 2023 INFORMS Workshop on Data Science Best Paper Award

• 2023 Management Science Meritorious Service Award

• 2021 Carroll School Teaching Star, Boston College

• 2020 M&SOM Meritorious Service Award

• 2019 Management Science Meritorious Service Award

• 2019 M&SOM Meritorious Service Award

• Winner, 2018 POMS WICKHAM SKINNER Early-Career Research Accomplishments Award

• Winner, 2018 Most Influential Service Operations Paper (out of 61 service operations papers published in Production and Operations Management from 2015 to 2016)

• 2018 M&SOM Meritorious Service Award

• 2017 M&SOM Meritorious Service Award

• 2017 Outstanding Reviewer Award by the Production and Operations Management Journal (only seven reviewers were selected out of all reviewers in that journal)

• Finalist, INFORMS 2016 Service SIG Best Paper Competition (among all published papers in service management across all journals in the last three years)

• Finalist, INFORMS 2016 IBM Service Science Best Student Paper Award Competition

• First-Prize Winner of the 2015 WICKHAM SKINNER Best Paper Award published in Production and Operations Management during 2014 (out of approximately 150 papers published in that journal)

• Semi-Finalist, 2013 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition

• Teaching Grant from UCL to enhance e-learning

• Kellogg School of Management PhD Fellowship, Northwestern University, 2007-2011

• Graduate Assistantships, University of Minnesota, 2005-2007

• Guanghua Fellowship, USTC, 2004

• Outstanding Undergraduate Fellowships, USTC, 2002-2003

• Outstanding New Student Fellowship (Top 1% among all new students), USTC, 2001