POLICIES 

Rental Policy – Timeless Details & Stems

We’re excited to offer a curated collection of décor rentals to help elevate your event or wedding day. To ensure a smooth experience for all parties, please review our rental policy below:

🕊️ Rental Duration

Standard rental period is 48-72 hours unless otherwise agreed upon. Extended rentals may be arranged in advance and could include additional fees.

💳 Deposits & Payment

A non-refundable 25% deposit is required to secure your rental items. The remaining balance is due 7 days prior to the event date unless otherwise arranged.

🧾 Security Deposit

A refundable damage deposit may be required based on the type and quantity of items rented. This deposit will be returned within 7 business days after all items are returned in original condition.

🚚 Pickup & Delivery

We offer pickup or delivery/setup for an additional fee. Delivery fees are based on distance, time, and scope of work. Delivery must be arranged at least 2 weeks prior to your event.

🧼 Cleaning & Care

All items must be returned in the condition they were received. Light cleaning is included, but items returned with excessive dirt, wax, or damage may incur additional charges.

🛠️ Lost or Damaged Items

Any missing, broken, or damaged items will be charged at replacement cost. This includes stains, rips, or alterations that prevent future use.

📆 Cancellations

Cancellations made more than 30 days prior to the event will receive a refund, minus the non-refundable deposit. Cancellations within 30 days are non-refundable.

Have questions or need a custom rental quote?
📩 Contact us
We’re happy to help you bring the details to life — beautifully and stress-free.