Privacy Policy

Woodhouse Timber & Fencing
Vale Road
Mansfield Woodhouse
NG19 8EF

Phone: 07955 161163

Last updated: March 2026

1. xWho We Are

Woodhouse Timber & Fencing is a timber yard and wood supplier. We are responsible for the personal information we collect and use through this website and when you contact us.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Woodhouse Timber & Fencing
Vale Road, Mansfield Woodhouse, NG19 8EF
Phone: 07955 161163
Email: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

2. What Information We Collect

We may collect and process the following personal information:

• Your name

• Your phone number

• Your email address

• Your address, where needed for deliveries or enquiries

• Details of your enquiry, order, or message

• Any information you provide when you contact us through the website, by phone, by WhatsApp, by email, or through a contact form

We may also collect limited technical information when you use the website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Dates and times of visits

3. How We Collect Your Information

We collect information when:

• You contact us through the website

• You call, message, email, or WhatsApp us

• You request a quote

• You place an order

• You subscribe to updates or marketing, if offered

• You browse the website

4. How We Use Your Information

We use personal information to:

• Respond to enquiries

• Provide quotes

• Process and manage orders

• Arrange collections or deliveries

• Communicate with you about products or services

• Keep records of customer enquiries and sales

• Improve our website and services

• Meet legal, accounting, and tax obligations

5. Our Lawful Bases For Using Your Information

We use personal information only where we have a lawful basis to do so. These may include:

• Contract – where we need your information to provide a quote, supply goods, or fulfil an order

• Legitimate interests – where it is reasonable for us to use your information for running and improving our business, responding to enquiries, and keeping basic customer records

• Legal obligation – where we need to keep records for tax, accounting, or other legal requirements

• Consent – where you have agreed to receive marketing communications or where consent is otherwise required

6. Who We Share Your Information With

We may share your information where necessary with:

• Delivery providers

• IT and website service providers

• Accountants, advisers, or professional service providers

• Payment providers, if applicable

• Government bodies, regulators, or law enforcement where required by law

We only share personal information where it is necessary and appropriate.

7. Website Hosting, Cookies, and Third-Party Services

This website is built using Google Sites. Depending on how the site is set up, Google may process technical information such as device data, usage data, or cookies.

Cookies and similar technologies may be used to:

• Help the website function properly

• Improve performance and user experience

• Understand how visitors use the site

• Support embedded content such as maps, videos, or forms

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes we collected it for, including to meet legal, tax, and accounting requirements.

As a general guide:

• Enquiry details may be kept for up to 12 months

• Customer and order records may be kept for up to 6 years where needed for tax and accounting purposes

We may keep information for longer where required by law or where necessary to deal with complaints or legal claims.

9. Your Data Protection Rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information on our systems

• Object to certain uses of your information

• Request restriction of processing in some circumstances

• Request transfer of your data in some circumstances

• Withdraw consent where we rely on consent

To exercise any of these rights, please contact us using the details above.

10. Marketing

If we send marketing communications, you can opt out at any time by:

• Contacting us directly

• Clicking the unsubscribe link in emails, where available

• Asking us to stop by phone or message

We will stop sending marketing when you ask us to.

11. Data Security

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse, or disclosure.

12. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You can make a complaint by phone, by post, or by email using the contact details in this policy.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

13. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the latest version will always apply.