Tigerair Australia Cancellation Policy
Tigerair Australia Cancellation Policy
Tigerair Australia, a subsidiary of Virgin Australia, has a cancellation policy which outlines the procedures, fees and eligibility for refunds associated with cancellations The policy varies depending on the type of fare, route and the time of delay. Understanding these aspects is important when considering canceling a flight. Tigerair Australia operates as a low-cost carrier, offering cheap airfares across Australian destinations. However, their budget model also means strict cancellation and change policies to keep costs down. Here is what passengers need to know if they need to cancel Tigerair flights.
Tigerair only allows +61(1800) 407 707 cancellations more than 72 hours before the scheduled departure time. Cancellations within 72 hours are not permitted under any circumstances.
When canceling eligible flights, Tigerair issues a credit shell valid for 12 months from the booking date. The value equals the airfare paid minus a cancellation fee per passenger. Credits can be used towards future Tigerair flights in the passenger's name.
- Log into your Tigerair account on their official website.
- Enter the "Manage My Booking" section, where you will find your booked flights.
- Select the specific flight plan you want to cancel.
- Follow the prompts to start cutting.
To cancel by phone (+61) 1800 718 568
Call Tigerair and specify the booking is to be cancelled.
Provide booking details and request a credit shell number.
Note down the shell number and terms provided.
In both cases, a cancellation fee applies per passenger.
Contact Customer Service
- If you cannot cancel online or need further assistance, contact us by phone, email, chat.
- Provide your booking reference or ticket number for immediate assistance.
Ticket Refunds Some rates may offer full or partial refunds upon cancellation, depending on how much time remains before your visit.
Non-refundable tickets A ticket may not be eligible for a refund, or may be subject to a charge upon cancellation.
Tigerair charges a strict cancellation fee based on timing:
72+ hours before departure: $55 fee per passenger
Under 72 hours before departure: No refund or credit offered
Failure to show up for the flight: No refund or credit
The fee per passenger is deducted from the airfare paid to calculate the final credit shell value.
Tigerair does not offer flight refunds under any circumstances. The only option is a credit shell, subject to the cancellation fee policy.
Credits are non-transferable and cannot be exchanged for cash. They can only be used by the same passenger on a future Tigerair booking.
If a flight is cancelled by Tigerair, passengers are entitled to a full credit shell without cancellation fees. Refunds are still not provided.
Cancellation Fee Tigerair may apply a cancellation fee deducted from the refund for non-refundable or canceled tickets closer to the departure date.
Refund Processing Time: Refunds, when applicable, can take several weeks to process. The timeline may vary depending on the payment method and other factors.
Future Travel Credit In lieu of refunds, Tigerair may offer travel credits or vouchers for canceled flights, especially non-refundable tickets.