Tifora – Privacy Policy

Effective Date: August 20, 2026

App Name: Tifora
Category: Food & Drink
Contact Email: tiforaservices@gmail.com

1. Introduction

Welcome to Tifora. Tifora is a Food & Drink platform that connects customers with food and beverage sellers/restaurants and delivery partners to facilitate food discovery, ordering, restaurant management, and delivery services.

This Privacy Policy explains how Tifora collects, uses, stores, protects, and shares information when you use the Tifora application and related services.

Tifora may be used by different types of users, including:

• Customers/Users who browse restaurants and place food orders.

• Sellers/Restaurant Partners who list food products, manage orders, and provide restaurant services.

• Delivery Partners who accept and fulfill delivery requests.

By using Tifora, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use Tifora, we may collect the following information.

A. Account Information

When you create or manage an account, we may collect:

• Full name

• Mobile phone number

• Email address

• Login credentials or authentication information

• Profile photograph, if provided

• User or partner account ID

• Account type or role

B. Address and Location Information

For food ordering and delivery functionality, Tifora may collect:

• Delivery address

• Saved addresses

• City, state, postal code, and related address details

• Approximate or precise location, where required and permitted

• Location information provided by you while placing an order

• Delivery partner location during an active delivery, where the feature is enabled

Location information may be used to show nearby restaurants, calculate delivery availability, assign deliveries, provide navigation-related functionality, and track an active delivery.

We request location access only when it is required for a relevant feature and subject to applicable permissions and consent requirements.

C. Order and Transaction Information

When customers place orders, we may collect:

• Restaurant or seller selected

• Food items ordered

• Order details

• Quantity and price

• Delivery address

• Order status

• Order history

• Cancellation or refund information

• Payment status

• Transaction/reference information

Where payments are processed by an external payment provider, payment information may be handled directly by that provider according to its own privacy policy and security practices.

D. Seller/Restaurant Information

If you register as a seller or restaurant partner, we may collect:

• Restaurant/business name

• Owner or authorized representative name

• Mobile number and email address

• Business address

• Restaurant location

• Food/product information

• Menu information

• Food prices

• Restaurant photographs and logos

• Bank/payment settlement information, where required

• Tax or business information where legally required

• Verification/KYC documents where applicable

• Business operating hours

• Order and sales information

Seller information is used to operate the restaurant/seller account, display listings, process orders, manage settlements, prevent fraud, and comply with applicable laws.

E. Delivery Partner Information

If you register as a delivery partner, we may collect:

• Name

• Mobile number

• Email address

• Profile photograph, if provided

• Address

• Vehicle-related information

• Driving or delivery-related information where required

• Identity/KYC documents where applicable

• Bank/payment settlement information

• Delivery history

• Delivery status

• Location information during delivery-related activities

Delivery location information may be used to assign orders, provide delivery status, support customers and sellers, and improve delivery operations.

F. Device and Technical Information

When you use Tifora, we may automatically receive certain technical information, such as:

• Device type

• Operating system

• App version

• IP address

• Device or app identifiers

• Crash logs

• Diagnostics

• Performance information

• Network information

• Notification token or similar technical identifier

This information may be used for security, troubleshooting, analytics, app functionality, and improving the reliability of Tifora.

G. Communications

If you contact Tifora support or communicate through available app features, we may collect:

• Messages

• Support requests

• Feedback

• Complaints

• Attachments or information you voluntarily submit

We use this information to provide customer support, resolve disputes, investigate issues, and improve our services.

3. How We Use Your Information

Tifora may use collected information for the following purposes:

• Creating and managing user, seller, and delivery partner accounts

• Processing and managing food orders

• Connecting customers with restaurants/sellers

• Connecting orders with delivery partners

• Showing nearby restaurants and available services

• Managing delivery operations

• Providing order tracking and status updates

• Sending order-related notifications

• Processing payments and settlements through applicable payment providers

• Providing customer and partner support

• Verifying seller and delivery partner accounts

• Preventing fraud, abuse, unauthorized activity, and security incidents

• Maintaining and improving the application

• Diagnosing crashes and technical problems

• Performing analytics and service improvements

• Communicating important service updates

• Complying with legal and regulatory obligations

• Resolving disputes

• Enforcing our terms and policies

4. Location Information

Location information is an important part of certain Tifora features.

For customers, location may help us:

• Identify nearby restaurants

• Determine delivery availability

• Improve address selection

• Provide delivery-related services

For delivery partners, location may be used to:

• Assign nearby delivery requests

• Support active delivery operations

• Provide delivery status

• Help customers and sellers understand delivery progress

Location access will be requested through the device's permission system where applicable.

Tifora will not use location information for purposes unrelated to the functionality described in this Privacy Policy without appropriate disclosure and, where required, consent.

5. Sharing of Information

Tifora does not sell your personal information as a standalone product.

We may share information when reasonably necessary to operate the service, including with:

Customers and Sellers

Information necessary to complete an order may be shared between the customer and restaurant/seller.

For example, a seller may receive information necessary to prepare and deliver an order, such as order details and delivery information.

Customers and Delivery Partners

Information necessary for completing a delivery may be shared between customers and delivery partners, such as delivery address, order reference, and delivery-related details.

Sellers and Delivery Partners

Relevant order and delivery information may be shared to facilitate pickup and delivery.

Service Providers

We may use third-party service providers for services such as:

• Cloud hosting

• Database infrastructure

• Analytics

• Crash reporting

• Push notifications

• Authentication

• Maps/location services

• Payment processing

• Customer support

• Security and fraud prevention

These providers may process information on our behalf and are expected to handle information according to applicable contractual and legal requirements.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful government or regulatory requests

• Protect users, partners, or the public

• Investigate fraud or security incidents

• Enforce our terms and policies

• Protect our legal rights

6. Payment Information

Tifora may support online payments or other payment methods.

Where a third-party payment gateway or financial service is used, payment information may be processed by that provider. Tifora may receive limited transaction information such as payment status, transaction ID, amount, or related reference information.

We do not intend to store complete payment card information unless explicitly required for a service and handled in accordance with applicable security requirements.

Users should review the privacy policy and terms of the relevant payment provider before using its services.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the information and service involved, security measures may include:

• Encrypted data transmission

• Access controls

• Authentication mechanisms

• Secure server infrastructure

• Monitoring and security measures

• Limited access to personal information

• Regular technical maintenance

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing Tifora services

• Maintaining accounts

• Completing transactions

• Resolving disputes

• Preventing fraud and abuse

• Meeting legal or regulatory requirements

• Maintaining business and financial records

• Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our operational requirements.

Some transaction, financial, legal, or security information may need to be retained for a longer period where required by law.

9. Account and Data Deletion

If you have created a Tifora account, you may request deletion of your account and associated personal information through the deletion option provided in the application, where available, or by contacting us at:

tiforaservices@gmail.com

When a valid deletion request is received, we will process the request in accordance with applicable laws and our retention requirements.

Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution, financial records, security, or other legitimate legal purposes.

Deleting an account may result in the loss of access to order history, saved information, seller information, delivery partner information, or other account-related services.

10. Children's Privacy

Tifora is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If a parent or guardian believes that a child has provided personal information to Tifora inappropriately, they may contact us at:

tiforaservices@gmail.com

We will review the request and take appropriate action where required.

11. Third-Party Services and SDKs

Tifora may use third-party technologies, libraries, SDKs, APIs, or service providers to support application functionality.

These services may include technologies for:

• Authentication

• Cloud services

• Maps

• Notifications

• Analytics

• Crash reporting

• Payment processing

• Security

• Customer support

Third-party providers may have their own privacy policies and terms. Users should review those policies where applicable.

Tifora is responsible for maintaining appropriate disclosures regarding third-party SDKs and services used within the application.

12. Notifications

Tifora may send push notifications for:

• Order confirmation

• Order status

• Delivery updates

• Restaurant/seller updates

• Account and security notifications

• Important service announcements

• Other service-related communications

You can manage notification permissions through your device settings where supported.

13. Seller and Delivery Partner Responsibilities

Sellers and delivery partners may receive limited customer information required to provide services.

Such information must be used only for legitimate Tifora-related purposes, including preparing, processing, collecting, and delivering orders.

Sellers and delivery partners must not:

• Misuse customer information

• Sell customer information

• Use customer information for unrelated marketing without appropriate authorization

• Share customer information with unauthorized persons

• Retain customer information longer than necessary for legitimate service purposes

Any misuse of personal information may result in account restrictions, suspension, termination, or legal action where appropriate.

14. User Responsibilities

Users are responsible for providing accurate information and protecting their account credentials.

Users should not provide another person's personal information without appropriate authorization.

If you believe your account has been accessed without authorization, please contact Tifora immediately at:

tiforaservices@gmail.com

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.

When we make material changes, we may provide appropriate notice through the application or other reasonable communication methods.

The updated Privacy Policy will become effective when published unless otherwise stated.

16. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Tifora
Email: tiforaservices@gmail.com

We will make reasonable efforts to respond to privacy-related requests within an appropriate period.

17. Consent

By using Tifora, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, and sharing of information as described in this Policy, subject to applicable law and required consent mechanisms.

Last Updated: August 20, 2026