Resource Documents
Resource Documents
The Tier II Frequently Asked Questions (FAQ) guide will provide you with answers to most questions, resolutions to common situations, instructions for properly progressing through a call, department contact information, call scripts, and navigation help.
Tier 2 FAQ Guide
SOP (Standard Operating Procedure):
Same-Day Missed Appeals & Reschedule
Identity Verification vs Verification of ID
CSS Weekly Certification Questions
Claim Demographics Change Alert
Acceptable Identity Verification Documents
(one from Photo ID section and one from Other Identifying Documents section)
1099G - How to Locate in CSS Portal
1099G - How to file a Dispute in CSS Portal
How to retrieve your correct SSN account in SC Works
Portal Facelift Guides:
Weekly Certifications Earnings Calculator
CSS Portal Guide Tab by Tab (Updated)
Handling Difficult Phone Calls
RS Solutions At-Risk Statement
SC DEW Procedure for At-Risk Callers
Appeals Call Center FAQs (includes some terminology)
Basic Eligibility Requirements with Monetary Explained
Basic UI Monetary Eligibility Examples
How to Calculate Hourly Rate for Those that Receive Tips
Earning Allowance: What is it? How does it work?
Checking a Claim updated 010422
Claim Tracker Status Breakdown
Below are the individual PDF documents that have been compiled to make up the larger, Mega PDF. You can use the resources in whichever way you find works best for you. Some employees prefer the large document so that they can 'Control+F' search keywords to find the information, whereas others prefer to click on the smaller document that has only the information they need at that time.
Training Guide Claimant Self-Service
How to Claim Weekly Unemployment Benefits
How to tell if a DFF (Dynamic Fact-Finding) is Needed or it is Pending
Determination History Screenshot
How to Claim Weekly Unemployment Benefits
Screen Overview - Monetary Determinations
Screen Overview - Work History, Issue List, Claim History
Screen Overview - Issue List in Detail
How to tell if a DFF (Dynamic Fact-Finding) is Needed or it is Pending
These videos were created to assist claimants, but are a great resource for employees to watch to become familiar with the types of benefits, filing processes, and more. DEW is great about adding additional videos when new information comes into place, and you can find further updates and new videos on the SC DEW Youtube page.
What to do when Your Employer files for You