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Help with your meal plan, check-ins, account, and progress. We typically reply within a few business days.
Troubleshooting Tips
General Fixes:
Ensure your app is updated to the latest version.
Restart your device and reopen the app.
FREQUENTLY ASKED QUESTIONS
What is Tielo?
Tielo is a personalized nutrition app. We build a metabolic plan from your profile and goal, then show a structured daily menu—breakfast, lunch, snack, and dinner—with portions already scaled. You check in on weight, hunger, and meals; we help you see progress without calorie spreadsheets.
How do I get started?
1. Complete onboarding (height, weight, goal, activity level).
2. Review your plan reveal and start your program.
3. Open the Today tab to see Today's Plate and log check-ins.
4. Use Progress to view weight trends, hunger patterns, and insights.
How do I log weight and hunger?
On the Today tab, use the weight card to log once per day and the hunger card when prompted (four periods per day). Scores run from Empty (1) to Full (4).
How do meal check-ins work?
After eating, mark each meal as as planned, sensible swap, indulged, or skipped. This powers your weekly effort view on the Progress tab—it is not about perfection, but honest patterns.
CONTACT US
Email support
Questions, bugs, or account help:
In the app, tap "Thoughts?" on the Today tab to send feedback directly to our team.
Privacy Policy
Read our Privacy Policy to learn about how we handle your data.
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